Robin Clark
Wickliffe,OH
Summary
Versatile leader with a solid background in teller operations and branch support. Recognized for training staff, resolving customer and employee concerns, and keeping branch processes efficient and compliant.
Overview
8
8
years of professional experience
Work History
Branch Operations Lead
Chase Bank
Cleveland, OH
03.2026 - Current
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Oversaw daily branch activities to ensure smooth service and service workflows.
- Resolved escalated customer complaints, addressing vendor and employee concerns to enhance service quality.
- Managed cash handling and vault reconciliation to ensure accuracy and security.
- Facilitated audit preparation and maintained precise recordkeeping to uphold compliance standards.
Lead Teller
Century Federal Credit Union
Cleveland, OH
03.2021 - 03.2026
- Supervised teller line operations, ensuring accurate and efficient service delivery.
- Processed deposits, withdrawals, transfers, and loan payments for members, maintaining compliance with credit union policies.
- Balanced cash drawers and verified teller totals against daily reports, ensuring financial accuracy and accountability.
- Opened and closed teller stations following credit union procedures.
Lead Teller
PNC
Cleveland, Ohio
11.2018 - 11.2021
- Trained new tellers on cash handling and member service standards.
- Resolved member account questions with clear, professional service.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Prepared currency orders, shipments, and vault transactions for branch needs.
Education
High School Diploma -
Cleveland Heights High
Cleveland Heights05-1997
Skills
- Branch operations
- Audit preparation
- Regulatory compliance
- Cash reconciliation
- Vault management
- Teller operations
- Fraud detection
- Team leadership
- Attention to detail
- Motivational attitude
Timeline
Branch Operations Lead
Chase Bank
03.2026 - Current
Lead Teller
Century Federal Credit Union
03.2021 - 03.2026
Lead Teller
PNC
11.2018 - 11.2021
High School Diploma -
Cleveland Heights High