ROBIN CLAY
Winona,Mississippi
Summary
Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. When dealing with customers, he is poised and calm under pressure, and he is capable of reassuring them. Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Aide
Nexion Health Care
Grenada, MS
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care plans.
- Provided emotional support to patients and their families during care processes.
- Enhanced patient satisfaction through attentive and compassionate care delivery.
- Implemented infection control measures to maintain a safe environment for patients.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Contributed to efficient healthcare team communication through accurate documentation of patient information and regular updates on their progress.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
Customer Service Representative
Family Dollar
Vaiden, MS
05.2023 - 01.2024
- Resolved customer inquiries and concerns efficiently, enhancing satisfaction levels.
- Trained new staff on operational procedures and customer service principles.
- Monitored inventory levels and coordinated restocking to ensure product availability.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Developed training materials for onboarding, improving staff readiness and performance consistency.
- Led team meetings focused on performance feedback, fostering a collaborative work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed documentation processes to enhance accuracy and reduce errors.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Assisted in project planning, tracking milestones, and reporting progress to stakeholders.
Customer Service Representative
Pilot Travel Center
Winona, MS
05.2021 - 08.2021
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Gave customers [Product or Service] recommendations after thoroughly explaining the details.
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options.
- Educated customers about promotions to increase sales.
- Used my sales skills to promote [Product or Service] and to take advantage of upsell opportunities.
Patient Care Assistant
Total Healthcare Services
Greenwood, MS
01.2016 - 03.2020
- Ran errands for customers, including grocery shopping and other essentials.
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
- Increased the use of preventative care to help reduce hospitalizations and readmissions.
- Gathered vital signs and biological samples to aid in the development of diagnostic plans and ongoing evaluation strategies.
- Evaluated patients to gather medical information such as weight and height measurements, as well as vital signs, in order to assist [Job title]s with patient care initiatives.
- Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
- Remained alert to client problems or health issues and responded competently.
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines.
Education
No Degree - Liberal Arts And General Studies
Holmes Community College
Grenada, MSHigh School Diploma -
Winona High School
Winona, MS05.2009
Skills
- Conflict and dispute resolution
- Advertising
- Customer service
- Retail store support
- Money handling abilities
- Time management skills
- Quick learner
- Computer literate
- Sales
- Good listening skills
- Compassionate caregiver
- Reliable team player
- Patient monitoring
- Dressing assistance
- Compassionate
- Feeding assistance
- Transfer techniques
- Vital signs monitoring
- Reliable transportation
- Companionship and emotional support
- Patient-focused care
- Bathing assistance
- Oral hygiene
- Patient care
- Geriatric care
- Ambulation assistance
- Trustworthy companion
- Records management
- Compassionate care
- Positioning patients
Certification
Nurse Assistant
Timeline
Nurse Aide
Nexion Health Care
05.2025 - Current
Customer Service Representative
Family Dollar
05.2023 - 01.2024
Customer Service Representative
Pilot Travel Center
05.2021 - 08.2021
Patient Care Assistant
Total Healthcare Services
01.2016 - 03.2020
No Degree - Liberal Arts And General Studies
Holmes Community College
High School Diploma -
Winona High School