Robin Cochran
Auburn,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Foley Products
01.2023 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Managed filing system, entered data and completed other clerical tasks.
Cashier
Home Depot
03.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Caregiver, Special Needs
Family Member With Progressive Disease
08.2021 - 02.2022
- Enhanced the quality of life for special needs individual by providing personalized care and attention.
- Promoted a safe, nurturing environment by diligently monitoring family members' health and wellbeing.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for family member.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Provided personal care to maintain hygiene and prevent health problems.
- Kept complete and accurate records, documenting care and patient progress.
Dispatcher
Howard's Wrecker Service
02.2020 - 07.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher Manager
Barrow Wrecker Service
10.2014 - 01.2020
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Administrative Assistant
Equity Estates Fund I
01.2014 - 09.2014
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Accountant
Transoft Business Solutions
05.2011 - 11.2013
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Prepared working papers, reports and supporting documentation for audit findings.
Education
High School Diploma -
James A Garfield High School
San Diego, CA05.1992
Skills
- Clerical Support
- Invoice Processing
- Spreadsheet Management
- Office Administration
- Data Entry
- Computer Skills
- Documentation and Recordkeeping
- Accounting Support
Timeline
Administrative Assistant
Foley Products
01.2023 - Current
Cashier
Home Depot
03.2022 - 01.2023
Caregiver, Special Needs
Family Member With Progressive Disease
08.2021 - 02.2022
Dispatcher
Howard's Wrecker Service
02.2020 - 07.2021
Dispatcher Manager
Barrow Wrecker Service
10.2014 - 01.2020
Administrative Assistant
Equity Estates Fund I
01.2014 - 09.2014
Accountant
Transoft Business Solutions
05.2011 - 11.2013
High School Diploma -
James A Garfield High School
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