Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Robin Coker

Port Royal,SC

Summary

Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in [Industry] will be widely appreciated. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Regional Director of Growth and Development

South Carolina House Calls
09.2022 - Current
  • Primary leadership contact for growth partners, maintaining high-level communication to resolve complex issues and channels key partnerships to drive expansion and effective operations
  • Works independently to analyze and report on the performance and impact of partnerships to leadership team, works towards strategic optimization and growth
  • Identifies any market threats, growth and changes as well as negotiation for acquisitions with key channel partners
  • Analyzes and interprets market share data for intentional decision making towards strategic growth in collaboration with local team resulting in doubling patient census within past year
  • Created and implemented workflow system to streamline referral process resulting in increase of conversion rate for new patients across the region
  • Educates referral sources and community partners on value-based care and ACO reach, focusing on reduction in hospitalization, increased quality of care and cost savings
  • Continually creating strategic partnership structures for growth, negotiating terms to align with mission and vision of company for quality patient outcomes and long-term partnerships for growth
  • Allocation of account base to team based on opportunity for growth across region, training on account management for field reps to align with strategic plan and company goals for growth and one on one coaching to optimize and achieve goals with each account representative
  • Collaborates with regional leadership team to ensure adequate and appropriate staffing
  • Works directly with growth team to create, reassess and implement strategic plan based on territory quarterly
  • Provides leadership and direction to the regional team
  • Recruitment of physicians and additional clinical care team support staff for expansion of provider network and increase in patient chronic condition risk scores
  • Service recovery across the region, collaboration for conflict, complaint management and resolution for any concerns in collaboration with the operational team
  • Establishing and maintaining effective channels of communication including integration of technology.

Palliative and Hospice Care Sales Liaison

Agape Care
12.2019 - 09.2022
  • Responsible for identifying opportunities for growth by establishing and maintaining relationships with local hospitals, physicians and community resources and monitoring trends in the marketplace to produce higher conversion rates and better patient outcomes
  • Educated referral sources and community partners on palliative and hospice eligibility requirements such as early identification to encourage better outcomes for length of stay and quality care
  • Acts to empower patients and families in utilizing hospice benefit in advanced care planning and assists in navigating through overwhelm of end of life care by dispelling the myths and misconceptions of hospice care
  • Responsible for developing concise quarterly strategic business planning for census growth based on current Medicare data and measurable strategies to produce outcomes
  • Thorough knowledge of the patient population base and preferences of local referral sources
  • Represents clearly Agape Care mission and vision to deliver the highest standard of quality care by conducting and documenting a minimum of 40 weekly sales calls and in services
  • Planning and hosting of community events in which company values, strengths and ability to serve families are spotlighted to the community and referral source partners
  • Works alongside operational leadership team in developing intentional strategies to eliminate barriers in the marketplace and executes action steps to advance growth
  • Mentorship of new team members to encourage growth and confidence to set and create measurable goals to achieve outcomes
  • Creates Standard Operating Procedures to streamline communication and implementation of consistent processes to achieve synergy between operational and business development, increase conversation rates and allow for a higher quality of care for patients and families.

Hospice Sales Liaison

Caris Healthcare
01.2019 - 12.2019
  • Represents Company values and strengths positively to the community and works to build strong relationships with referral sources
  • Education of misconceptions of hospice to the community and families
  • Early identification of eligibility for services
  • Establishes open communication with all referral sources to ensure all needs are met for team and for families being served
  • Notification of all clinical updates and status changes to all physicians involved in patient care
  • Responsible for all updates to contracted facilities to include licensure and insurance
  • Responsible for contract negotiation and implementation of new contracts with Skilled Nursing and Assisted Living facilities
  • Monitors pending referrals and works with case managers to obtain clinical documentation and orders to support diagnosis for hospice
  • Participates in conference calls to monitor average daily census and budget
  • Documents all daily visits in CRM
  • Follows sales goals and conducts 40 calls weekly minimum
  • Conducts lunch and learns with Physicians to educate on benefits and value brought forth by Caris Healthcare
  • Works with Regional leadership to establish and follow through on quarterly goals.

Surgical Assistant and Patient Care Coordinator

Port Royal Oral Surgery
02.2013 - 12.2018
  • Verification of insurance benefits
  • Check in and check out process for patients and EMR data entry
  • Appointment scheduling and patient care coordination between dental offices
  • Coding input patient treatment plan
  • Explanation and execution of treatment plan and benefits with patients
  • Responsible for preparing and breakdown of operating rooms for surgery in accordance with DHEC guidelines
  • Assisting surgeon in direct patient care and patient recovery from anesthesia
  • Responsible to maintain inventory of supplies within the clinic
  • Responsible for maintaining sterile environment for surgery as well as proper instrument sterilization
  • CPR certified and coordination of monthly safety meetings for all staff.

Hospital Corpsman

U.S. Navy
02.2005 - 02.2010
  • Coordination of fundraisers and events which attributed to a higher level of morale among personal and military presence
  • Created a functional schedule that increased productivity within the department
  • Daily maintenance and upkeep of equipment used for all clinic procedures
  • Administrative skills Administered and demonstrated all follow up care for patients
  • Delegated department personal responsibilities to increase time available for training and patient care- Illustrated diligence in daily input of doctor’s procedures into computerized system
  • Recorded all findings and procedures in personal records and maintained filing system- Promoted positive communications within the department- Trained all staff to facilitate congruency for each individual department within the large clinic to operate efficiently to result in better patient outcomes and access to care.

Education

Holistic Health Coach Certification -

Integrative Institute for Nutrition

BS in Human Services -

University of South Carolina Beaufort
Beaufort, SC

Skills

  • Partnership Development
  • Staff Oversight
  • Meetings and Presentations
  • Client Relationships
  • Performance Reporting
  • Mentoring and Coaching
  • Proficient in [Software]
  • Business Development
  • Sales Planning

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Regional Director of Growth and Development

South Carolina House Calls
09.2022 - Current

Palliative and Hospice Care Sales Liaison

Agape Care
12.2019 - 09.2022

Hospice Sales Liaison

Caris Healthcare
01.2019 - 12.2019

Surgical Assistant and Patient Care Coordinator

Port Royal Oral Surgery
02.2013 - 12.2018

Hospital Corpsman

U.S. Navy
02.2005 - 02.2010

Holistic Health Coach Certification -

Integrative Institute for Nutrition

BS in Human Services -

University of South Carolina Beaufort

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