Robin Coleman
825 E Pleasant Run Rd 5205,TX
Summary
Dynamic security professional with extensive experience at Marksman Security, skilled in incident management and team training. Proven ability to enhance operational efficiency and foster a positive workplace culture. Certified in CPR and equipped with Level 2 and Level 3 certifications, I excel in communication and problem-solving to ensure safety and compliance.
Overview
4
4
years of professional experience
Work History
Security Dispatcher
Marksman Security
Plano, TX
11.2024 - 04.2025
- Monitored security systems and alarms to ensure prompt responses to incidents.
- Coordinated communication between field officers and emergency services during critical situations.
- Managed incident reports and documentation for accuracy and consistency in records.
- Trained new dispatch staff on protocols, procedures, and system operations for effective performance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Shift Supervisor
Marksman Security
Irving, TX
01.2024 - 10.2024
- Supervised daily security operations to ensure compliance with protocols and procedures.
- Trained and mentored junior security staff on best practices and emergency response techniques.
- Conducted regular site inspections to identify potential security vulnerabilities and recommend improvements.
- Coordinated communication between team members during incidents to maintain situational awareness.
- Responded swiftly to incidents, ensuring timely resolutions while maintaining a professional demeanor.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Human Resources Manager
Dallas County Protection And Patrol Services
Irving, TX
01.2021 - 12.2023
- Developed and implemented employee onboarding programs to enhance new hire integration.
- Conducted regular performance evaluations to ensure alignment with organizational goals.
- Managed employee relations issues, fostering a positive workplace culture through effective communication.
- Led recruitment efforts by creating targeted job postings and streamlining the selection process.
- Oversaw benefits administration, ensuring clarity and accessibility of information for all employees.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
Associate of Science - Biology
Paul Quinn Collages
Dallas, TX06.2009
High School Diploma -
WW. Samuell High
Dallas, TX05.2004
Skills
- Level 2 certification
- Level 3 certification
- CPR certification
Timeline
Security Dispatcher
Marksman Security
11.2024 - 04.2025
Shift Supervisor
Marksman Security
01.2024 - 10.2024
Human Resources Manager
Dallas County Protection And Patrol Services
01.2021 - 12.2023
Associate of Science - Biology
Paul Quinn Collages
High School Diploma -
WW. Samuell High