Robin Colletti
Tallahassee,FL
Summary
Accomplished professional with extensive experience in organizational development and policy analysis, notably with the Florida Department of Revenue. Excelled in recruiting, staff training, and fostering exceptional customer relationships. Demonstrated ability to streamline operations, achieving significant improvements in efficiency. Skilled in both human resource management and interagency coordination, consistently delivering results beyond expectations.
Overview
13
13
years of professional experience
Work History
Government Operations Consultant II
Florida Department of Education
06.2023 - Current
- Handled all aspects of hiring; advertising vacant positions, vetted applicants, scheduled interviews, participated in interviews, processed all related hiring and onboarding paperwork.
- Utilized MyFlorida Marketplace for placing orders, creating collaborations, contracts and processing invoices.
- Handled all aspects of travel for upper management through the State Travel Management System (STMS), along with travel reimbursements.
- Processed PCard payments through WORKS.
- Trained new personnel.
- Provided courtesy and sympathetic customer service to parents with concerns regarding incidents at public and charter schools.
Administrative Assistant II
Florida Department of Revenue
10.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders utilizing MFMP.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases.
- Handled all hiring aspects.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled and attending meetings, taking and transcribing minutes.
Administrative Assistant I
Florida Department of Revenue
04.2017 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders and handled invoicing through MFMP
- Processed Motor Vehicle Sales and Use Tax correspondence and payments utilizing SunVISN.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Processed PCard payments through WORKS.
- Scheduled and attended meetings, provided quality minutes from these meetings.
- Interpreted and applied policies, procedures and statutes for hiring and purchasing.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed all aspects of hiring.
Staff Assistant
Florida Department of Revenue
12.2011 - 04.2017
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Maintained professionalism handling incoming calls and delivered exceptional service to every guest.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Completed daily logs for management review.
Education
High School Diploma -
Parsons Senior High School
Parsons05-1987
Skills
- Research and reporting
- Organizational development
- Policy analysis
- Interagency coordination
- Staff training and development
- Customer relationships
- Human Resource
- Recruiting
- Travel
- Purchasing
- Accounting
- Payroll Processing
Notary
Notary for the State of Florida since 2017.
Timeline
Government Operations Consultant II
Florida Department of Education
06.2023 - Current
Administrative Assistant II
Florida Department of Revenue
10.2022 - 06.2023
Administrative Assistant I
Florida Department of Revenue
04.2017 - 10.2022
Staff Assistant
Florida Department of Revenue
12.2011 - 04.2017
High School Diploma -
Parsons Senior High School
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