ROBIN CONNELL
CROSBY
Summary
Sharp Dispatch Manager with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
CURTIS AND SON
03.2024 - 12.2024
- Scheduled deliveries and pickups according to customer needs.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
Dispatch Manager
ROADMASTER TRUCKING INC
10.2019 - 03.2024
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
DISPATCH MANAGER
SUMMIT TRANSIT
04.2014 - 10.2019
- Scheduled deliveries and pickups according to customer needs.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reduced response times with effective dispatcher training and timely decision making.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
SHEPHERD HIGH SCHOOL
Shepherd, TX05-1989
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
Timeline
Dispatch Manager
CURTIS AND SON
03.2024 - 12.2024
Dispatch Manager
ROADMASTER TRUCKING INC
10.2019 - 03.2024
DISPATCH MANAGER
SUMMIT TRANSIT
04.2014 - 10.2019
High School Diploma -
SHEPHERD HIGH SCHOOL
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