Robin Coontz
Fort Collins,CO
Summary
Medical billing professional with extensive experience at Panorama Eye Care, enhancing charge capture accuracy and reducing claim denials. Proficient in ICD-10 coding and insurance verification, I excel in customer service and attention to detail, driving timely reimbursements and optimizing revenue cycle management for improved financial outcomes.
Overview
21
21
years of professional experience
Work History
Charge Poster/Medical Billing Representative
Panorama Eye Care
07.2020 - Current
- Increased charge capture accuracy by diligently reviewing patient charts and verifying correct coding.
- Ensured complete understanding of each patient''s insurance coverage, streamlining the billing process and reducing claim denials.
- Identified and corrected billing errors and obtained missing information for smooth claims payment.
- Collaborated with interdisciplinary teams to address any billing-related issues or discrepancies, ensuring timely resolution and proper reimbursement for services rendered.
- Prepared and generated claims by completing data entry of correct information.
- Provided exceptional customer service when interacting with patients regarding their billing inquiries or concerns.
- Supported month-end close activities and processes.
- Efficiently processed high volumes of medical claims while ensuring accurate data entry and maintaining strict confidentiality.
- Handled day-to-day accounting processes to drive financial accuracy.
- Posted and adjusted payments from insurance companies.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
Medical Billing Manager
Front Range Pain Management
02.2012 - 07.2020
- Reviewed billing problems, researched issues, and resolved concerns.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Supported month-end close activities and processes.
- Identified and corrected billing errors and obtained missing information for smooth claims payment.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to industry best practices.
- Prepared and generated claims by completing data entry of correct information.
- Provided exceptional customer service when interacting with patients regarding their billing inquiries or concerns.
- Identified trends in billing errors, recommending process improvements that led to a reduction in rejected claims over time.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Quickbooks.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Inspected account books and recorded transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
Patient Service Representative
Dermatology of Northern Colorado
02.2004 - 02.2012
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Promptly sent out and posted all medical claims.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Education
No Degree - Business
University of Nebraska At Kearney
Kearney, NEHigh School Diploma -
Gretna High School
Gretna, NECertified Medical Assistant - Medical Assistant
IBMC
Fort Collins, COSkills
- ICD-10-cM coding
- HIPAA compliance awareness
- Insurance verification proficiency
- Professionalism and ethics
- Medical coding expertise
- Healthcare billing
- Payment posting precision
- Customer service
- Time management
- Attention to detail
- Reliability
- Cash management
- Data entry
- Data entry and 10-key
- Electronic health records usage
Timeline
Charge Poster/Medical Billing Representative
Panorama Eye Care
07.2020 - Current
Medical Billing Manager
Front Range Pain Management
02.2012 - 07.2020
Patient Service Representative
Dermatology of Northern Colorado
02.2004 - 02.2012
No Degree - Business
University of Nebraska At Kearney
High School Diploma -
Gretna High School
Certified Medical Assistant - Medical Assistant
IBMC
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