ROBIN COOPER
Irvington,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. I am seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
6
6
years of professional experience
Work History
Emergency Financial Specialist Housing Ambassador
Hyacinth Aids Foundation
01.2024 - 04.2024
- Achieved success with helping customers / clients in need with utility assistance, and rental assistance
- Effectively provided budgeting education and counseling and offers group sessions to clients
- Successfully communicated with landlords of the customers to ensure that eviction is no longer an option
- Received referrals from the State’s Housing Collaborative and follows up with homeless customers and placed in emergency hotels and assisted in finding them shelter or more stable housing.
- Collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.
Leasing Agent
Middlesex Management
06.2023 - 01.2024
- Successfully nurtured leads to current tenants on a month-to-month basis, by using CRM (prospecting, lead qualification and I have proven track record of high conversion rates)
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Coordinated move-ins and move outs and communicated with tenants to achieve maximum service satisfaction
- Excellent verbal and written communication skills when working with tenants and potential tenants
- Proficient in Yardi and Rent Café.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Assistant Property Manager
Scott Property Management
09.2021 - 06.2023
- Coordinated requests for maintenance and upgrades; Coordinated rent/lease collections
- Provided courteous, attentive and prompt service to all tenants
- Successfully addressed and investigated and resolved tenant’s complaints and documented
- Worked well with vendors
- Created and set up vendor contracts for community services such as property maintenance and housekeeping
- Maintained units to ensure market readiness, coordinated and led tours, answered questions and highlighted selling features and property amenities
- Scheduled maintenance and renovations with responsibility to oversee contractors; Resolve disputes including evictions, payment demands, deposit demands etc.
- Maintained units to ensure market readiness, coordinated and led tours, answered questions and highlighted selling features and property amenities
- Proficient in Yardi and Rent Café.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maximized rental income while minimizing expenses through effective planning and control.
Real Estate Salesperson / Associate Broker
Hunt Real Estate
10.2018 - 12.2021
- Outstanding ability to market homes in the local community by utilizing a proven successful marketing plan
- Built my book of business with prospective buyers and sellers
- Strong negotiator for buyers and sellers
- Provide virtual tours on web sites of homes listed providing them with additional exposure
- Created sales brochures for each listing to profitably market the home
- Worked with home inspectors and appraisers to determine any and all actions that needed to be taken prior to closing
- Ensure that all terms of the contract are met prior to closing
- Sold $1,000,000 dollars’ worth of properties
- Earned Rookie of the year award.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Coordinated appointments to show marketed properties.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Generated leads for sales and rental properties through cold calls and referrals.
- Informed home buyer of sales, construction and warranty processes.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Utilized cutting-edge technologies such as virtual tours and online marketing tools to provide an enhanced experience for both buyers and sellers.
- Earned repeat business from satisfied customers due to outstanding service delivery during each stage of the buying or selling process.
- Provided valuable guidance on preparing homes for sale by suggesting cost-effective improvements that would appeal to prospective buyers.
- Guided first-time homebuyers through the purchasing process with patience and understanding while addressing their individual needs and concerns.
- Managed time efficiently to ensure prompt response to client inquiries as well as timely scheduling of showings and appointments.
- Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.
- Streamlined administrative tasks such as drafting contracts, submitting documentation, managing deadlines using advanced organizational skills.
- Expertly navigated challenging negotiations to secure win-win outcomes for both buyers and sellers in complex transactions.
Education
Skills
- Cash Flow Management
- Credit analysis
- Financial Services
- Prospecting
- Cost Reduction
- Service Upselling
- Debt management
- Honest and Dependable
- Attention to Detail
- Critical Thinking
- Microsoft Excel
- Financial Goal Planning
- Client Relations
- Financial Budgeting
- Client Confidentiality
- Client Engagement
- Client Needs Assessment
- Customer Referrals
- Client Interviews
- Communication Management Professional
Timeline
Emergency Financial Specialist Housing Ambassador
Hyacinth Aids Foundation
01.2024 - 04.2024
Leasing Agent
Middlesex Management
06.2023 - 01.2024
Assistant Property Manager
Scott Property Management
09.2021 - 06.2023
Real Estate Salesperson / Associate Broker
Hunt Real Estate
10.2018 - 12.2021
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