Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robin Corder

ZANESVILLE

Summary

Dynamic Senior Load Planner at Harry and David with expertise in inventory control and exceptional customer service. Proven ability to streamline operations and enhance efficiency, leveraging strong organizational skills and proficiency in Microsoft 365 and SAP. Committed to delivering outstanding results while fostering a collaborative team environment.

Overview

29
29
years of professional experience

Work History

Senior Load Planner

Harry and David
Hebron
09.2020 - Current
  • I run the daily selects for Ecomm orders to send to the DCs to pick and ship, transfers between DC’s, Routing for inbound, wholesale, The Popcorn Factory, Design Pac.
  • I work daily in Microsoft 365, word, excel, SAP and teams.

Customer Care Specialist

Northside Oxygen & Medical
Zanesville
07.2015 - 08.2020
  • Handle inbound and outbound calls to patients, process faxes and walk in prescriptions for medical equipment and supplies.
  • Verify insurance and relay the information to patients, set up in home deliveries and pickups in the store, process all orders for billing.
  • Process payments, copays.
  • Put medical equipment together and stock our floor.
  • Excellent customer service skills and resolving difficult issues.

Customer Service Representative

Time Warner Cable
Zanesville
06.2009 - 05.2015
  • Handled large volume inbound calls, processed payments, troubleshoot cable, phone and internet issues, and sales.

Senior Customer Care Representative

The Longaberger Company
Newark
08.1997 - 06.2009
  • Handling inbound and outbound calls, faxing and coping.
  • Excellent customer service skills and resolving difficult issues.
  • Activity statements and weekly shipping reports.
  • Filling in as a Team Lead/Floor Supervisor.

Cashier Food Prep

Subway
Dresden
01.1996 - 08.1997
  • Customer service assistance, operating cash register, handling monies, mathematical skills and weekly paperwork.

Education

High School Diploma -

West Muskingum High School
Zanesville, OH

Skills

  • Sales transaction management
  • Bagging expertise
  • Food preparation
  • Safe food handling
  • Inventory control
  • Produce knowledge
  • Sales techniques
  • Marketing and sales experience
  • Outstanding cleanliness
  • Professional demeanor
  • Organizational skills
  • Organizing and prioritizing
  • Strong team member
  • Service prioritization
  • Multitasking and prioritization
  • Effective customer upselling
  • Maintaining floor displays
  • Flexible schedule
  • Verbal communication
  • Flexibility
  • Organizational ability
  • Employee training
  • Customer service oriented
  • Problem solving
  • Time management
  • Strong communication skills
  • Accurate cash handling
  • Outgoing personality
  • Excellent customer service
  • Inventory monitoring
  • Equipment operation and maintenance
  • Courtesy
  • Effective multi-tasker
  • Team building
  • Point of Sale (POS) system operations
  • Team contribution
  • Flexible and adaptable
  • Price memorization
  • Health codes compliance
  • Meeting deadlines
  • Computer application knowledge
  • Computer proficiency

Additional Information

Taking Positive Action, Mastering a Positive Image, Conflict resolution, Winning On the Telephone, Exceptional Customer Service, The Positive Alternative, Coping Skills for the Customer Service Professional, The Mentoring Partnership, Building the Master Team, Customer Care, Building Tomorrow Together, Unleashing the Power of Customer Service

Timeline

Senior Load Planner

Harry and David
09.2020 - Current

Customer Care Specialist

Northside Oxygen & Medical
07.2015 - 08.2020

Customer Service Representative

Time Warner Cable
06.2009 - 05.2015

Senior Customer Care Representative

The Longaberger Company
08.1997 - 06.2009

Cashier Food Prep

Subway
01.1996 - 08.1997

High School Diploma -

West Muskingum High School

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