Robin Couture

Cocoa Beach,FL

Summary

Dynamic and service-oriented professional with a proven track record at the Housing Authority of Brevard County. Expert in customer relations and adept at problem-solving, ensuring a positive visitor experience. Skilled in data entry and office administration, demonstrating meticulous organization and effective communication in fast-paced environments.

Overview

years of professional experience

Work History

Receptionist/Community Service

Housing Authority of Brevard County

06.2001 - 02.2022

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.

Education

None - Business Machines, Speed Writing

Brevard Community College , Cocoa, FL

Skills

Organization skills
Time management
Telephone skills
Data entry
Data inputting
File management
Greeting and seating clients
Scheduling appointments
Scheduling
Appointment scheduling
Customer and client relations
Customer/Client relations
Office administration
Administrative support
Verbal and written communication
Mail handling
Schedule management
Multi-line telephone operation
Document management
Clerical support
Professional demeanor
Calendar management
Documentation and reporting
Typing speed
Service-oriented mindset
Office management
Multi-line telephone systems
Tech-Savvy
Performance improvement
Bookkeeping
Basic accounting
Information protection
Document control
Mail distribution
Strategic planning
Security awareness
Technical support
Office equipment operations
Staff management
Record preparation
Supply management
Spreadsheet tracking
Business administration
Database administration

Business correspondence
Meeting coordination
Expense reporting
Correspondence distribution
Front desk operations
Phone etiquette
Business operations
Reception desk management
Multitasking and prioritization
Call redirection
Positive and professional
Calm demeanor
Relay hearing-impaired calls
Multi-line telephone skills
Recordkeeping and bookkeeping
PC proficient
Multi-line phone system operation
Professional and polished presentation
Meticulous and organized
Office supply inventory control
Customer service
Attention to detail
Problem-solving
Punctual and reliable
Call answering and routing
Payment processing
Team collaboration
Courteous and professional
Computer proficiency
Relationship building
Billing and invoicing
Visitor and customer relations
Conflict resolution
Customer complaint resolution
Basic math
Call management
Records maintenance
Supply ordering
Word processing
Multi-line phone systems
Records management
Office supply management
Inventory management

Accomplishments

Receptionist and Community Service for 19 years. Community Service 5 years.

Community Service for the Public.

Operated & ran building with little to no supervision. Worked with Community Programs and Partners.

Timeline

Receptionist/Community Service - Housing Authority of Brevard County