Robin Cox
Baltimore,MD
Summary
Detail-oriented and knowledgeable medical professional/customer service specialist skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Medical Office Specialist I
Mercy Medical Center
01.2023 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Direct Support Professional
Life Inc.
01.2022 - 10.2022
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Managed 3rd shift independently with 6 clients
Customer Support Specialist (Remote)
Emory Healthcare
01.2018 - 01.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called ER Codes over the Intercom All Emory Facility Hospitals.
Education
Bachelor of Science - Clinical Psychology
Argosy University
Atlanta, GADiploma - Medical Assisting
Brown Mackie College - Atlanta
Atlanta, GA06.2014
Skills
- Appointment Setting
- Medical Billing
- Organizational Skills
- Medical Terminology
- Customer Service
- Time Management
- Professionalism
- Multitasking Abilities
- Interpersonal Skills
- Healthcare Regulations
- Patient Confidentiality
- Payment Collection and Processing
- EMR Software
- Phone and Email Etiquette
- Clinical Medical Assistance
Timeline
Medical Office Specialist I
Mercy Medical Center
01.2023 - Current
Direct Support Professional
Life Inc.
01.2022 - 10.2022
Customer Support Specialist (Remote)
Emory Healthcare
01.2018 - 01.2021
Bachelor of Science - Clinical Psychology
Argosy University
Diploma - Medical Assisting
Brown Mackie College - Atlanta