Robin Cox
Baltimore,MD
Summary
Efficient Medical Professional with solid foundation in providing clinical and administrative support in the healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
2026
2026
years of professional experience
Work History
Patient Service Representative
Mercy Medical Center Baltimore Md
01.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Medical Office Specialist
Mercy Medical Center
02.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Implemented new software programs for electronic health record management, improving overall operational efficiency across the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
Medical Assistant
Mercy Medical Center Baltimore Md
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Environmental Services Coordinator
Mercy Medical Center Baltimore Md
- Enhanced environmental compliance by developing and implementing effective waste management programs.
- Facilitated cross-departmental communication on environmental issues, fostering a culture of shared responsibility and awareness.
- Developed successful grant proposals for funding environmental projects, securing vital resources for ongoing initiatives.
- Conducted thorough assessments of potential environmental risks, enabling proactive mitigation strategies to be put in place.
- Developed emergency response protocols for potential chemical spills or accidents, prioritizing worker safety while minimizing long-term environmental harm.
- Spearheaded sustainability initiatives by collaborating with internal departments and external stakeholders to develop action plans.
- Promoted employee engagement in sustainability efforts through regular presentations, workshops, and team-building activities focused on environmental stewardship.
- Led training in sanitation and cleaning practices.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Certified Healthcare Enviornmental Service Tech
Mercy Medical Center Baltimore Md
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Medical Assistant
Brown Mackie College
05-2015
Bachelor of Science - Clinical Psychology
Argosy University
05-2008
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Specimens collection and processing
- Patient care coordination
- Medical billing and coding
- Monitoring patient progress
- Diagnostic procedures
- Medical equipment operation
- Diagnostic testing assistance
- Case management
- Chronic disease management
- Neurology assessments
Timeline
Medical Office Specialist
Mercy Medical Center
02.2023 - Current
Patient Service Representative
Mercy Medical Center Baltimore Md
01.2022 - Current
Medical Assistant
Mercy Medical Center Baltimore Md
Environmental Services Coordinator
Mercy Medical Center Baltimore Md
Certified Healthcare Enviornmental Service Tech
Mercy Medical Center Baltimore Md
Bachelor of Science - Medical Assistant
Brown Mackie College
Bachelor of Science - Clinical Psychology
Argosy University
Similar Profiles
Joshua BazaraJoshua Bazara
ICU Nurse at Mercy Medical Center Baltimore MdICU Nurse at Mercy Medical Center Baltimore Md
Mikaylyn Abt- LynneMikaylyn Abt- Lynne
Clinical Medical Assistant at Mercy Medical Center Baltimore MdClinical Medical Assistant at Mercy Medical Center Baltimore Md
Victoria SteinVictoria Stein
Administrative Assistant/Surgical Coordinator at Mercy Medical Center Baltimore MdAdministrative Assistant/Surgical Coordinator at Mercy Medical Center Baltimore Md