Nicole Craft

• Activity Facilitation: Creating calendars, leading and overseeing programs, activities, events, live entertainment, and outings.
• Curating activities based on resident's individual needs such as high functioning and low functioning to ensure a higher success rate of engagement for the residents' over-all being.
• Behavior Monitoring & Reporting: Observe and document changes in residents' mood, behavior, and responsiveness by communicating with staff, medical personnel and nurses.
• Record of Maintenance: Track attendance, participation
• Safety Compliance: Develop and enforce safety protocols to ensure all activities are conducted in secure environment.
• Mealtime Assistance: Serving meals and beverages while providing feeding assistance to residents as needed.
• Software: LifeLoop, Microsoft, Teams, Word, Excel, and Outlook proficient.
• Account Management: Managing both activity and supply budgets.

Provided recommendations for products to clients looking achieve. financial coaching their financial goals by offering • Qualifying clients and creating custom itineraries for clients based on ideal price

range and desired experience.

• Manage accounts and move clients through the sales process.

• Exercising product knowledge on destinations, hotels, and flights.

• Following up with prospects.

• Processing payments.

• Account notations.

• Efficient using POS Plex, Outlook, Microsoft Teams, and Ring Central.

• Experienced with working with vendors for Rental Cars, Transfers, and excursions

• Booking flights.

• Following up with prospects.
• Processing payments.
• Account notations
• Customer Relationship Management
• Conducting property tours,
• Guiding new tenants through the leasing process
• Expert in running reports such as End of Month, Statistics, Inventory, Market Rate Research, Monthly Narrative, and Auction Filing.
• Efficient in Word, Excel, and Outlook, and Sitelink.
• Follow ups to minimize delinquencies and tenants from going to auction.
• Daily inventory, and property wellness checks.

February 2019 to March 2020

• Provided recommendations for products to clients looking achieve. financial coaching their financial goals by offering packages to purchase.
• Assistance in clients looking to establish a business, or open lines of credit.
• Sales Specialist focused on restoring financial control those in need, and rebuilding their credit.
• Prospecting via cold calls
• Expert in Point of Operating System Sugar.