Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Crowe

Pearland,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

CSR

Saddle Creek Logistics
New Caney, TX
08.2021 - Current
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Participated in team meetings or training sessions when necessary.
  • Adhered to company's established protocols for handling confidential data.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

FEMA
Houston, TX
11.2024 - 02.2025
  • Updated databases with new and modified customer data.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Front End Supervisor

Kroger
Pearland, TX
04.2018 - 08.2021
  • Trained new employees in customer service techniques and store policies.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer complaints in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

Customer Service Officer

Walmart
Dallas, TX
03.2016 - 08.2019
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Complied with all health and safety regulations while performing job duties.

Customer Service Representative

Metro One Communications
Richardson, TX
02.2010 - 03.2016
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Some College (No Degree) - Medical Assisting

Altierus Career College
Houston, TX

Skills

  • Complaint Handling
  • CRM Software
  • Appointment Scheduling
  • Call Management
  • Paperwork Processing
  • Account Updating
  • Spreadsheets
  • Shipping and Receiving Understanding
  • Customer Service
  • Microsoft Office Expertise
  • Problem-Solving Abilities
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

FEMA
11.2024 - 02.2025

CSR

Saddle Creek Logistics
08.2021 - Current

Front End Supervisor

Kroger
04.2018 - 08.2021

Customer Service Officer

Walmart
03.2016 - 08.2019

Customer Service Representative

Metro One Communications
02.2010 - 03.2016

Some College (No Degree) - Medical Assisting

Altierus Career College

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Robin Crowe