Summary
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Robin Cruz

Chicago,Illinois

Summary

Results-driven business professional with solid history of success in consulting. Gifted in leading programs, teams and projects. Highly effective at coaching staff, reorganizing teams and refocusing groups to meet new targets. Dependable tactician with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Work History

Business Consultant

FRET12 Productions
Chicago, IL
  • Provided strategic advice to senior management teams on how to maximize profits and streamline operations.
  • Implemented change management initiatives within organizations undergoing transformation.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Assisted with creating marketing campaigns to increase sales and brand awareness.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated with internal teams and external stakeholders to support business growth through development of new features.
  • Managed business operations, inventory and price negotiations.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Assessed current systems for effectiveness in meeting organizational goals.
  • Determined consumer needs to provide products and services appealing to larger market.

Training and Development Manager

Alliance Service Group
Chicagoland, IL
  • Developed new training programs in compliance with company and government standards.
  • Collaborated with leadership to align on strategy and communication of content.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Facilitated team building activities to improve communication among staff members.
  • Mentored team members to succeed and advance within department and company.

Area Operations Manager

Alliance Service Group
Chicago, IL
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided technical expertise in developing new processes or products within the area operations team.
  • Reviewed employee performance evaluations on a regular basis, providing feedback and guidance when necessary.
  • Formed and sustained strategic relationships with clients.
  • Structured HR consulting services to support clients during organizational developments and changes.

National Admissions Advisor

Colorado Technical University Online
Schaumburg, IL
  • Served as an ambassador of goodwill between the institution and its surrounding communities by representing it at conferences or professional development seminars.
  • Advised current students on course selection based upon their individual needs.
  • Assisted with student orientation programs to ensure successful transition from high school to college or university.
  • Processed admissions applications and transcript requests to facilitate student enrollment.
  • Reviewed transcripts and test scores of incoming transfer students in order to assess their eligibility for admission.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.

Building Engineer

CJE SeniorLife
Deerfield, IL
  • Maintained building systems including HVAC, plumbing and electrical components.
  • Assessed HVAC, electrical units and mechanical equipment to maintain functionality.
  • Operated snow removal equipment during winter months to ensure safe access to property grounds.
  • Installed new fixtures and equipment as needed throughout the facility.
  • Provided technical support for troubleshooting problems related to building systems.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Coordinated scheduling of preventive maintenance programs according to manufacturer's recommendations.
  • Performed routine maintenance by inspecting drives, motors or belts.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.

Education

Bachelor of Arts - Marketing and Music Business

Columbia College Chicago
Chicago, IL

Associate of Arts - Business

College of Lake County
Grayslake, IL

Skills

  • Customer Service Management
  • Quality Assurance and Control
  • Cost Reduction
  • Staff Mentoring
  • Business Analysis
  • Performance Improvement
  • Training and Mentoring
  • Project Management
  • Stakeholder Relations
  • Process Improvement
  • Strategic Development
  • Account Retention
  • Multitasking and Organization
  • Resource Allocation
  • Planning and Design
  • Site Inspection and Management
  • Procedures Development
  • Asset Management
  • SOP Development
  • Operations Management
  • Team Leadership
  • Problem-Solving

Accomplishments

  • Directed ASG's internal Leadership in Development (LID) program which established a. healthy internal network of employees seeking professional growth
  • Accelerated recruitment and training efforts to correspond with company Growth
  • Initiated creative opportunities to realign operational activities with ASG's mission which increased output and retention

References

References available upon request.

Timeline

Business Consultant

FRET12 Productions

Training and Development Manager

Alliance Service Group

Area Operations Manager

Alliance Service Group

National Admissions Advisor

Colorado Technical University Online

Building Engineer

CJE SeniorLife

Bachelor of Arts - Marketing and Music Business

Columbia College Chicago

Associate of Arts - Business

College of Lake County

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Robin Cruz