Detail-oriented Medical Receptionist with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Hi, I’m
ROBIN DANIELS
Medical Receptionist
Beavercreek,OH
Summary
Overview
9
years of professional experience
Work History
SOUTHWEST OHIO ENT, INCDayton, OH
Patient Services Representative
01.2015 - 12.2016
Job overview
- Answering telephones and either responding to inquiry, directing caller to appropriate personnel, or initiating a triage call for response by medical personnel
- Scheduling appointments and entering appointment date and time into computerized scheduler with a high rate of accuracy
- Providing exemplary customer service; treating patients and coworkers with courtesy and discretion
- Greeting and directing patients, salespeople, and visitors.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
CHENEGASheppard AFB, TX
Referral Clerk
11.2012 - 06.2014
Job overview
- Obtaining, updating, and filing medical records as needed into CHCS system
- Obtaining urgent records from off base providers for the MTF
- Ensuring referral results are returned to the referring provide and to the medical record within required timelines
- Assisting with follow up, written or verbal, as necessary.
LANDMARK ANIMAL CLINICGoldsboro, NC
Veterinary Receptionist
12.2007 - 03.2009
Job overview
- Answering and triaging phone calls from patients on a multiple line phone system
- Scheduling appointments and procedures
- Monitoring schedule and flow
- Discharging patients and collecting payments
- Maintaining end of day, month, and year paperwork efficiently and mailing out monthly statements.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered owner animal health questions and advised on best care practices.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
Education
UNAKA HIGH SCHOOL
High School Diploma
05.2006
University Overview
Skills
- Microsoft Office, Excel, Outlook, and many different electronic medical record systems
- Ability to type 72 WPM
- Ability to problem solve, offer excellent customer service and interpersonal skills, and shine in my oral communication skills
- Eligibility Determination
- Appointment Scheduling
- Reception Management
- Recording Histories
- Appointment Confirmation
- Office Administration
- HIPAA Compliance
- Insurance Verification
- Scheduling Appointments
- Payment Collection
- Customer Service
- Medical Insurance
- Patient Intake
- Chart pulling
- Patient greeting
- Document filing
- Insurance verifying
- Medical insurance
- Payment collection
- Directing callers
- Problem-Solving
- MS Office
- Multitasking Abilities
- Self-Motivated
- Planning and Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Patient Services Representative
SOUTHWEST OHIO ENT, INC
01.2015 - 12.2016
Referral Clerk
CHENEGA
11.2012 - 06.2014
Veterinary Receptionist
LANDMARK ANIMAL CLINIC
12.2007 - 03.2009
UNAKA HIGH SCHOOL
High School Diploma
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