Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Work Preference
Software
Languages
Interests
Websites
Timeline
Hi, I’m

ROBIN DANIELS

Medical Receptionist
Beavercreek,OH
ROBIN DANIELS

Summary

Dynamic medical professional with extensive experience at various medical specialty practices, excelling in patient service and appointment scheduling. Proven ability to enhance patient satisfaction through exceptional communication and problem solving skills. Proficient in eClinicalWorks and HIPAA compliance, ensuring efficient operations and accurate record management in fast-paced environments.

Overview

17
years of professional experience

Work History

Dayton Internal Medicine
Kettering, Oh

Medical Receptionist
08.2024 - 10.2024

Job overview

  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.

Love Your Patient (LYP)
Cincinnati, OH

Patient Care Associate
10.2023 - 01.2024

Job overview

  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
  • Handled prescription refill requests.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

SOUTHWEST OHIO ENT, INC
Dayton, OH

Patient Services Representative
01.2015 - 12.2016

Job overview

  • Answering telephones and either responding to inquiry, directing caller to appropriate personnel, or initiating a triage call for response by medical personnel
  • Scheduling appointments and entering appointment date and time into computerized scheduler with a high rate of accuracy
  • Providing exemplary customer service; treating patients and coworkers with courtesy and discretion
  • Greeting and directing patients, salespeople, and visitors.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

CHENEGA
Sheppard AFB, TX

Referral Clerk
11.2012 - 06.2014

Job overview

  • Obtaining, updating, and filing medical records as needed into CHCS system
  • Obtaining urgent records from off base providers for the MTF
  • Ensuring referral results are returned to the referring provide and to the medical record within required timelines
  • Assisting with follow up, written or verbal, as necessary.

LANDMARK ANIMAL CLINIC
Goldsboro, NC

Veterinary Receptionist
12.2007 - 03.2009

Job overview

  • Answering and triaging phone calls from patients on a multiple line phone system
  • Scheduling appointments and procedures
  • Monitoring schedule and flow
  • Discharging patients and collecting payments
  • Maintaining end of day, month, and year paperwork efficiently and mailing out monthly statements.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered owner animal health questions and advised on best care practices.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered data from pet records and office visits into computer system.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.

Education

UNAKA HIGH SCHOOL

High School Diploma
05.2006

University Overview

Skills

  • Microsoft Office, Excel, Outlook, and many different electronic medical record systems
  • Ability to type 72 WPM
  • Ability to problem solve, offer excellent customer service and interpersonal skills, and shine in my oral communication skills
  • Eligibility Determination
  • Appointment Scheduling
  • Reception Management
  • Recording Histories
  • Appointment Confirmation
  • Office Administration
  • HIPAA Compliance
  • Insurance Verification
  • Scheduling Appointments
  • Payment Collection
  • Customer Service
  • Medical Insurance
  • Patient Intake
  • Chart pulling
  • Patient greeting
  • Document filing
  • Insurance verifying
  • Medical insurance
  • Payment collection
  • Directing callers
  • Problem-Solving
  • MS Office
  • Multitasking Abilities
  • Self-Motivated
  • Planning and Coordination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureCareer advancement

Software

EClinicalWorks

AHLTA

CHCS

All Meds

Microsoft Office Suite

Languages

English
Native language

Interests

Crafting

Reading

Websites

Timeline

Medical Receptionist
Dayton Internal Medicine
08.2024 - 10.2024
Patient Care Associate
Love Your Patient (LYP)
10.2023 - 01.2024
Patient Services Representative
SOUTHWEST OHIO ENT, INC
01.2015 - 12.2016
Referral Clerk
CHENEGA
11.2012 - 06.2014
Veterinary Receptionist
LANDMARK ANIMAL CLINIC
12.2007 - 03.2009
UNAKA HIGH SCHOOL
High School Diploma

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ROBIN DANIELSMedical Receptionist