Robin Davis

• Resolved customer complaints in a professional manner.
• Conducted regular audits of cash handling practices to ensure adherence to company policies.
• Resolved conflicts between staff members in an efficient and professional manner.
• Monitored store operations ensuring compliance with company policies and procedures.
• Ensured compliance with company policies, safety regulations, and industry standards at all times.
• Developed and implemented effective customer service policies and procedures.
• Coached, mentored and trained new team members on operational processes and procedures.
• Assisted in the development of strategies for increasing customer satisfaction and sales performance.
• Provided guidance and leadership to store team members.
• Implemented effective promotional campaigns that resulted in increased sales revenue.
• Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
• Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
• Analyzed financial data to identify areas of improvement within the store's budgeting process.
• Adhered to safety protocols when handling hazardous materials or equipment.
• Managed returns and exchanges efficiently while providing excellent customer service.
• Performed weekly stock counts to maintain accurate inventory levels.
• Reviewed merchandise displays regularly to ensure proper placement of products according to company standards.
• Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
• Interviewed and hired qualified employees to provide top-quality service.
• Maintained open door policy to help employees feel comfortable voicing concerns.
• Established and modeled positive service attitude to meet company's expected guidelines.
• Kept store properly maintained to specific corporate standards.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
• Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Scheduled staff to assign employee shifts according to departmental and business needs.
• Supervised work of cashiers, training new team members and monitoring performance.
• Created successful plans to maximize profits and reduce loss.
• Stocked shelves and racks and placed shippers in key areas to attract customers to store.
• Recorded quantities of damaged, faulty or expired items in product reports.
• Tracked store inventories and ordered new materials to prevent shortages.
• Tracked inventory and conducted cycle counts to maintain accurate records.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Received store deliveries and transported items to correct facility locations.
• Increased sales by optimizing in-store promotional strategies.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Placed special orders or called other stores to find desired items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Maintained records related to sales for store management.

Maintained accurate financial records by effectively managing cash transactions, coordinating regular grocery deliveries, and overseeing bookkeeping processes

Managed advertisement campaigns by curating promotional materials for Pepsi, Coke, and 7Up.

Received and organized deliveries, efficiently placed products on shelves, ensured proper arrangement of aisles and utilized computer systems for managing inventory.