Robin Davis
Vero Beach,FL
Summary
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
19
19
years of professional experience
Work History
Online Reseller
Self Employed Web
09.2018 - Current
- Maintained accurate financial records by creating and managing detailed spreadsheets to track sales transactions, expenses, and profits, enhancing business reporting efficiency.
- Optimized shipping operations by implementing cost-effective fulfillment strategies, reducing delivery times, and improving customer satisfaction ratings.
- Analyzed market trends to identify high-demand products, strategically adjusting inventory and product offerings to maximize revenue potential.
- Improved inventory management by organizing storage facilities for efficient order fulfillment, reducing product loss and ensuring seamless operations.
- Elevated customer satisfaction with an average ship time of 1 day, accurate responses to inquiries, fostering positive client relationships and repeat business.
- Consistently maintains a 4.9-star customer satisfaction rating by delivering exceptional service and ensuring a seamless customer experience.
- Built and engaged an online customer base of 150,000+ followers, leveraging digital marketing strategies to drive brand awareness and customer loyalty.
Senior Account Manager
Florida Indian River Groves
03.2006 - Current
- Increased online sales by 300% YoY by modernizing legacy sales systems and launching a digital platform that reached 300K+ users, leading a cross-functional team to drive innovation.
- Recruited, hired, and managed a high-performing sales team of 10 professionals, restructuring underperforming operations to enhance efficiency and significantly boost revenue.
- Developed and executed a strategic outbound call initiative, managing 20K monthly calls to strengthen customer relationships, improve retention, and drive business growth.
- Oversaw cross-functional collaboration to ensure seamless product and service delivery while providing sales, technical, and business support to key accounts.
- Drove revenue growth by acquiring new accounts, setting and achieving company sales goals, and implementing proactive post-sale service strategies to resolve customer concerns.
- Trained new employees in sales, customer service, and organizational best practices while contributing to industry conferences and brand promotion.
- Maintained a professional brand-aligned image while leveraging market insights to adapt sales strategies in a rapidly evolving marketplace.
Education
High School Diploma -
Burlington Community High School
Burlington, IA06.1984
Skills
- Customer Relationship Management (CRM): Managing and nurturing long-term relationships with clients, using CRM tools like Vanilla Soft to track interactions, follow-ups, and client needs
- Communication Skills: The ability to clearly and effectively communicate with clients, both verbally and in writing, to address their needs, explain products/services, and resolve any issues
- Sales & Revenue Generation: Driving sales through lead qualification, cold calling, and upselling, with a focus on achieving revenue goals and increasing account value
- Problem-Solving & Customer Satisfaction: Addressing client concerns, troubleshooting issues, and ensuring a high level of customer satisfaction through effective solutions and service
Timeline
Online Reseller
Self Employed Web
09.2018 - Current
Senior Account Manager
Florida Indian River Groves
03.2006 - Current
High School Diploma -
Burlington Community High School
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