Robin Davis
Augusta,Maine
Summary
Results-orientated, strategic sales professional with 30 years experience in the retail industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Skowhegan Savings Bank
05.2025 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Assistant Manager/ Merchandiser
Big Lots
04.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Store Manager
Family Dollar
09.2020 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Field Merchandiser
Ocean State Job Lot
02.2014 - 09.2020
- Merchandise store to company standards which leads to higher store profits and customer retention
- Maintained awareness of product knowledge information, merchandise promotions and advertisements set forth by marketing team.
- Installed and placed permanent and paper point of sale materials.
- Monitored competitor activity, gathering valuable insights to inform future merchandising strategies that ensured a competitive edge in the market.
- Analyzed sales data to determine best-selling items, focusing on promoting these products for maximum revenue generation during peak periods.
- Increased product visibility by executing strategic merchandising plans and maintaining visually appealing displays.
Education
Associate degree in Accounting Technology -
Anthem College Online
Phoenix, Arizona06.2013
Skills
- Money Handling
- Customer Relation
- Product and service knowledge
- Staff Training and Development
- Branch operations
- Customer service
- Retail Operations
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Retail Operations Management
- Sales Growth
- Employee Performance Evaluations
Timeline
Personal Banker II
Skowhegan Savings Bank
05.2025 - Current
Assistant Manager/ Merchandiser
Big Lots
04.2021 - 02.2025
Store Manager
Family Dollar
09.2020 - 04.2021
Field Merchandiser
Ocean State Job Lot
02.2014 - 09.2020
Associate degree in Accounting Technology -
Anthem College Online
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