Robin Day
Wenatchee,WA
Summary
Highly organized Front Desk Receptionist and Secretary with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned task with focus on quality. Dependable and a quick learner. Team player with effective communication and organization skills. Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.
Overview
15
15
years of professional experience
Work History
Substitute School Secretary
Wenatchee School District
Wenatchee, WA
08.2009 - 06.2012
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Explained attendance policies and procedures and managed processing of absence and tardy notices.
- Assisted parents seeking homework assignments for absent children.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
Receptionist
Confluence Health
Wenatchee, WA
05.2013 - 01.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed up to 50 customer calls per day.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Front Desk Receptionist
Cashmere Convalescent Center
Wenatchee, WA
07.2017 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Administrative Assistant
Bonaventure Assisted Living
East Wenatchee, WA
10.2022 - 02.2023
- This was a Temp Job, just a couple months
- Answered incoming calls and directed messages to correct party
- Developed, implemented and administered departmental office systems and procedures
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work
- Completed paperwork and sent to designated department or staff member for processing
- Photocopied, faxed and scanned office correspondence
- Greeted visitors upon arrival and directed guests to appropriate departments
- Answer multiple phones, while helping residents.
Customer Service Executive
Lr Drywall Systems
East Wenatchee, WA
01.2024 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Prepared detailed reports of daily activities for management review.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Education
High School Diploma -
Wenatchee High School
Associate of Arts: AA -
Wenatchee Valley College
Skills
- Records Management Attention to Detail
- Customer Service-Oriented Reliable and Punctual
- Organize files Task prioritization
- Mail Processing
- Customer Service
- Recordkeeping and Bookkeeping
- Microsoft Office
Timeline
Customer Service Executive
Lr Drywall Systems
01.2024 - Current
Administrative Assistant
Bonaventure Assisted Living
10.2022 - 02.2023
Front Desk Receptionist
Cashmere Convalescent Center
07.2017 - 03.2019
Receptionist
Confluence Health
05.2013 - 01.2017
Substitute School Secretary
Wenatchee School District
08.2009 - 06.2012
High School Diploma -
Wenatchee High School
Associate of Arts: AA -
Wenatchee Valley College
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