Robin D. Barringer
Byhalia,Mississippi
Summary
Dynamic FedEx veteran with a proven track record in strategic planning and team collaboration. Excelled in process improvement, achieving a 50% reduction in order cycle time at Varsity Brands. Skilled in project management and process management, with a focus on delivering efficient solutions and fostering productive partnerships. Demonstrated success in enhancing sales territory planning and optimization.
Overview
30
30
years of professional experience
Work History
Solutions Manager - TP&O
FedEx
Memphis, TN
10.2022 - Current
- Directed a remote workforce of 10 to efficiently execute all tasks related to territory and segmentation in Field Sales.
- Collaborated with senior Global Sales leadership to address segmentation conflicts.
- Achieved a successful audit evaluation of all territory segmentation efforts and optimization methods.
- Facilitated communication of new policies.
- Established partnerships to enhance field sales territory planning and optimization.
Solutions Manager - Strategic Initiatives
FedEx
Memphis , TN
01.2020 - 09.2022
- Conveyed updates on project progress, including potential concerns and key decisions, to senior leadership in Global Sales Operations.
- Conducted regular meetings to evaluate project timelines.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Refined and enhanced existing project management processes.
Solutions Manager - ICMS
FedEx
Memphist, TN
09.2018 - 12.2019
- Led team overseeing Global Incentive Compensation Management System.
- Deployed worldwide partner compensation system efficiently.
- Established a circle of excellence with global partners to address system issues.
Solutions Advisor
FedEx
Memphist, TN
01.2018 - 08.2018
- Managed Global Sales Compensation Design Team projects.
- Guided team on flight tracking procedures, delivering regular management updates.
- Partner with the Compensation Design team on major initiatives aimed at improving compensation effectiveness.
- Manage US Compensation Approval deck to secure Senior Leadership endorsement for Sales Compensation Plans.
Senior Solutions Analyst/Solutions Analyst
FedEx
Memphis, TN
04.2014 - 12.2017
- Develop and manage project timelines for multiple corporate, competing compensation initiatives, implementing APAC and TNT simultaneously.
- Develop a project timeline that resulted in the successful implementation of the Callidus Compensation system for the following regions: the US, Canada, LAC, Europe, and MEISA.
- Manage and track the hours of the third-party vendor resources to implement the specific region requirements into the Callidus compensation tools.
- Collaborate with the FedEx Management Team to identify contingency plans and execute defect resolution plans for regions onboarding, while maintaining high service levels for regions already in production.
- Provide project status updates to senior and executive-level management.
- Represented ICMS on the Agile team as the Product Owner and Subject Matter Expert to prioritize efforts related to ICMS implementation and production.
- Researched and identified overbilling by a third-party vendor, equating to a 12% savings.
- The Testing Lead is responsible for developing the test plan, tracking the testing progress, and providing management updates. Responsible for making recommendations and decisions for Sales Compensation through processing adjustments.
Solutions Engagement Manager
FedEx TechConnect
Memphist , TN
12.2012 - 12.2013
- Serve as key account manager, contract compliance officer, and customer service liaison for this technology services provider. Manage direct communication between all TechConnect resources in an accurate, complete, and timely manner, and in line with expectations for committed system service levels (Oracle, Nexus, and LMS).
- Develop and review monthly scorecard metrics, service performance measures, and evaluate third-party vendor service performance levels.
- Continually interact with project managers and sales consultants to ensure adequate oversight and communication of project status, both internally and externally, and facilitate billing.
- Collaborate with the FedEx Program Management Team to identify and execute account development plans.
- Selected to help launch TechConnect's external customer pilot program; was instrumental in helping acquire new accounts and then cultivating accounts by ensuring TechConnect meets and/or exceeds mutually understood measures of expected performance commitments as documented by the contracted services agreements.
Business Analyst
Varsity Brands
Memphis , TN
01.2006 - 12.2012
- Continued to build and effectively apply knowledge of Varsity Spirit's overall operations, business processes, methods, corporate goals, and mission. Served as a Sales and Marketing Representative corporate trainer, where I established myself as a premier business developer within the world’s largest cheerleading product and instructional camp facilitator.
- Researched and analyzed market trends in specific consumer segments, and measured sales production trends.
- Leveraged solid skills and abilities in areas including (1) consumer behavior, (2) market analysis, and (3) sales trend analysis to achieve projected goals.
- Responsible for tracking and submitting sales draws and commissions on special incentive programs.
Order Processing Manager
Varsity Brands
Memphis, TN
01.2000 - 12.2005
- Implemented an automated order processing system, which reduced the order cycle time by 50%. Identified processing redundancies and developed more efficient checking systems, which further reduced the cycle time by another 25%.
- Managed a team of 10 individual contributors, and an additional 5 seasonal contractors. Responsible for all individual and team objectives, and performance reviews.
Regional Support Manager
Varsity Brands
Memphis, TN
01.1995 - 12.1999
- Utilized extensive service/product knowledge, client relations, and account management skills to directly support the sales and marketing managers and representatives. Developed standardized and replicable sales programs, tools, and schedules to focus the sales team on meeting sales goals and objectives, and to introduce new services/products.
- Served as Varsity Project Team Leader, charged with the development and roll-out of the new automated sales system, resulting in increased efficiency company-wide.
Education
B.S. - Business & Administration
UNIVERSITY OF ALABAMA
Tuscaloosa, AL07.1994
Skills
- Strategic Planning
- Team Collaboration
- Project Management
- Process Management
- Process Improvement
- Product Analysis
Certifications
- Agile SAFe certified
Recognitionawards
- P2L Program Graduate, FedEx Services, 07/17, Selected to participate in the Professional to Leader program based on high level performance and leadership demonstrated. During this program implemented a Process Improvement Project with the Business Sales and Support Team using QDM to eliminate lack of visibility, manual redundancies in the process and time to resolve escalated issues. In addition to removing productivity barriers for Sales and increasing the Customer experience, the implemented solution saved $40,000 annually in this one segment.
- Five Star Award, FedEx Services, 2016, Awarded for implementation as the Project Manager of a Global Compensation System.
- Shining Star Award, FedEx Services, 2016, Awarded for outstanding performance as the Project Manager of a Global Compensation System.
- Rising Star, FedEx Service, 2014, Awarded this honor in the Leadership and Teamwork categories.
- Rising Star, FedEx Service, 2015, Awarded this honor in the Leadership and Teamwork categories.
Timeline
Solutions Manager - TP&O
FedEx
10.2022 - Current
Solutions Manager - Strategic Initiatives
FedEx
01.2020 - 09.2022
Solutions Manager - ICMS
FedEx
09.2018 - 12.2019
Solutions Advisor
FedEx
01.2018 - 08.2018
Senior Solutions Analyst/Solutions Analyst
FedEx
04.2014 - 12.2017
Solutions Engagement Manager
FedEx TechConnect
12.2012 - 12.2013
Business Analyst
Varsity Brands
01.2006 - 12.2012
Order Processing Manager
Varsity Brands
01.2000 - 12.2005
Regional Support Manager
Varsity Brands
01.1995 - 12.1999
B.S. - Business & Administration
UNIVERSITY OF ALABAMA
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