ROBIN DEAN
Philadelphia,PA
Summary
Well-qualified Customer Service candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Human Resource Training Specialist
AmeriHealth Caritas
Philadelphia , PA
09.1995 - 08.2017
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Delivered consultative services and recruited qualified and diversified candidates for employment.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Performed timely project management within budget constraints for issues regarding executive leadership.
Education
Finance And Accounting - Accounting And Business Management
Temple University
Philadelphia, PA09.2010
Medical Claims Examination
Community College of Philadelphia
Philadelphia, PA06.1995
Skills
- Microsoft Project
- In-Person and Telephone Interviewing
- Human Resources Management Systems
- Microsoft Visual Basic
- Employment Recordkeeping
- Affirmative Action Guidelines
- Microsoft Access
- Microsoft Office
- Microsoft Excel
- Employee Hiring
- Microsoft Internet Explorer
- Web Browser Software
- Policy and Procedure Writing
- Employment Data Tracking
- Microsoft Windows
- Recruitment Management
- Procedures Compliance
- Employee Orientation
- Microsoft Outlook
- Workforce Improvements
- Complex Problem-Solving
- Employee Appraisals
- Employee Newsletters
- Instructing
- Speaking
Timeline
Human Resource Training Specialist
AmeriHealth Caritas
09.1995 - 08.2017
Finance And Accounting - Accounting And Business Management
Temple University
Medical Claims Examination
Community College of Philadelphia
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