Robin Dennis
York,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager in Training
Advance Auto Parts
06.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, and inventory shrinkage.
Business Co-Owner Mobile Mechanic/Body Shop Owner
Self-employeed
01.2014 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Helped diagnose issues on customer's vehicles.
- Assisted with preventative maintenance of vehicles, such as brake changes, oil changes, and checking fluids/wear and tear on tires and wiper blades.
- Filling out inspection paperwork for each vehicle that was worked on to show customers what condition their vehicles are in.
Dispatcher
Jerue
04.2017 - 05.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Monitored market and negotiated rates based on trends.
- Tracked shipments and trucks out on deliveries.
- Planned routes for various shipments according to special events, customer needs and weather.
- Contacted existing customers to update accounts and confirm deals.
Education
Bachelor of Arts - Accounting
Ashford University
San Diego, CA12.2018
Skills
- Schedule Management
- Drawer Balancing
- Product Recommendations
- Customer Assistance
- Product Restocking
- Issue Resolution
- Returns Processing
- POS Systems
- Staff Training
- Inventory Management
- Customer Relations
- Product Knowledge
Timeline
General Manager in Training
Advance Auto Parts
06.2022 - Current
Dispatcher
Jerue
04.2017 - 05.2018
Business Co-Owner Mobile Mechanic/Body Shop Owner
Self-employeed
01.2014 - 12.2019
Bachelor of Arts - Accounting
Ashford University
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