Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Dimitri

Huber Heights

Summary

Obtain a position in a career driven environment in which I can excel in providing excellent customer experience, as well as in my career.

Overview

21
21
years of professional experience

Work History

Veterinary Assistant/Client Service Coordinator

Banfield Pet Hospital
01.2025 - Current
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted senior staff with blood analyses and physical assessments.
  • Administered medications to animals in treatment and documented changes in condition.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Restrained animals for examination and treatment.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Monitored vital signs and provided nursing care for animals.

Flight Attendant

PSA Airlines
02.2024 - 11.2024
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Ensured safety and comfort of customers onboard aircraft.

Medical Receptionist

03.2022 - 11.2022
  • Evaluated daily schedules accommodating patient flow and minimizing missed appointments.
  • Collected co-payments and co-insurance and issued appropriate receipts during check-in.
  • Recorded patient and insurance payments, maintaining accurate financial records.
  • Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
  • Greeted patients immediately upon arrival, providing excellent customer service.
  • Completed documents, case histories and forms, such as intake and insurance forms.
  • Answered telephones and directed calls to appropriate staff.
  • Maintained medical records, technical library and correspondence files.
  • Performed various clerical and administrative functions, such as ordering and maintaining inventory of supplies.
  • Performed bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills and keeping financial records.
  • Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
  • Scanned and documented new patient information in electronic health records for registration purposes.

Member Concierge II

Life Time Athletics
11.2020 - 03.2022
  • Maintained clean workspace, following sanitizing procedures
  • Providing excellent member service experience
  • Greeting members upon entry into the club and as they leave the club, remembering them by name as best as possible
  • Taking payments as authorized, when necessary
  • Giving tours and setting up memberships
  • Most importantly, creating an exemplary experience for members
  • Member Services associate, Life Time Athletics
  • Maintained clean workspace, following sanitizing procedures
  • Providing excellent member service experience
  • Greeting members upon entry into the club and as they leave the club, remembering them by name as best as possible
  • Taking payments as authorized, when necessary
  • Sales Associate, Cupcake Quilts
  • Maintained clean workspace and store
  • Provided excellent customer service in person and over the phone
  • Maintained a balanced register.

Sales Associate

Cupcake Quilts
09.2019 - 07.2020
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Used product knowledge for handling objections.
  • Promoted visual presentation standards by keeping store replenished.
  • Followed checklist to complete retail store opening and closing activities.
  • Engaged with guests to understand and anticipate customer service needs.
  • Operated cash register and POS to process sales transactions and handle payments.
  • Performed cleaning tasks, keeping store neat and organized.
  • Represented brand during special events, customer interactions and sales.
  • Highlighted new products and company promotions during sales pitches.
  • Built and established strong relationships with customers, enabling long-term partnerships.

Sales Associate

Walmart
09.2004 - Current
  • Mommy to Bee and Me
  • Handled daily customer service and sales of merchandise
  • Stocked merchandise and maintained a clean work area
  • Sales Associate, Lowe's
  • Handled daily customer service and stocking of merchandise
  • Greeted customers with a professional and upbeat disposition as they came into the store.

Receptionist

Alpine Realty
  • Maintained a good customer relationship while redirecting phone lines and conveying messages as necessary
  • Maintained website as required
  • Answered phones in a cordial and professional manner
  • Greeted clients with a positive and upbeat demeanor.

Education

General

San Jacinto College
Pasadena, TX

High School Diploma -

Texas City High School
Texas City, TX
05.2003

Veterinary Technician Certification - Veterinary Science

Penn Foster

Skills

  • Customer Relations
  • Organizational Skills
  • HIPAA Guidelines
  • Office Supplies and Inventory
  • Front Desk Operations
  • Patient Correspondence
  • Appointment Booking
  • Calendar and Appointment Management
  • Reminder Calls
  • Animal restraint
  • Lab operations
  • Medication administration
  • Veterinary standards and procedures
  • Appointment scheduling
  • Medical office administration
  • Medical records management
  • Telephone etiquette
  • Insurance verifications
  • HIPAA compliance
  • EMR / EHR
  • Medical terminology

Timeline

Veterinary Assistant/Client Service Coordinator

Banfield Pet Hospital
01.2025 - Current

Flight Attendant

PSA Airlines
02.2024 - 11.2024

Medical Receptionist

03.2022 - 11.2022

Member Concierge II

Life Time Athletics
11.2020 - 03.2022

Sales Associate

Cupcake Quilts
09.2019 - 07.2020

Sales Associate

Walmart
09.2004 - Current

Receptionist

Alpine Realty

General

San Jacinto College

High School Diploma -

Texas City High School

Veterinary Technician Certification - Veterinary Science

Penn Foster

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