Summary
Overview
Work History
Education
Skills
Timeline
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ROBIN DOLL

BOISE,ID

Summary

Dynamic customer service professional with experience at Citibank, adept at resolving conflicts and enhancing customer loyalty. Proven ability in active listening and critical thinking, ensuring personalized service as a Travel Consultant. Skilled in data entry and proficient with technology, consistently delivering exceptional results in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Citibank
05.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Travel Consultant

Connexions Loyalty Travel
01.2007 - 12.2018
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Education

High School Diploma -

Payette High School
Payette, ID

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Citibank
05.2019 - Current

Travel Consultant

Connexions Loyalty Travel
01.2007 - 12.2018

High School Diploma -

Payette High School

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ROBIN DOLL