Robin Dominguez
Retail Sales/Night Auditor
Port Lavaca,Tx.
Summary
Reliable front desk night auditor known for exceptional attention to detail and professionalism. Experienced in managing guest interactions and financial transactions, ready to support operational excellence and enhance guest experiences.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Executive Inn & Suites
Port Lavaca, TX
04.2019 - Current
- Managed guest check-in and check-out procedures to ensure smooth operations during night shifts.
- Conducted nightly financial reconciliation of accounts to verify accuracy and resolve discrepancies.
- Assisted guests with reservation management, confirming bookings and handling modifications efficiently.
- Coordinated communication with management regarding operational issues and guest feedback.
- Provided exceptional customer service assistance, addressing inquiries and resolving concerns promptly.
- Maintained accurate reporting and documentation for financial transactions and guest interactions.
- Executed cash handling procedures, ensuring secure deposits and accurate record-keeping.
- Trained new front desk staff on procedures and customer service best practices.
- Resolved conflicts and difficult situations with guests using effective problem-solving techniques.
- Ensured that all paperwork was processed properly before closing out shift.
- Utilized problem solving skills when confronted with difficult situations involving customers or personnel.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
High School Diploma -
Kirtland High
Farmington, NM05-1993
Skills
- 32 years of Customer Service experience
- 30 years of retail and sales experience
- Reliable and dependable
- Exceptional communication skills and excellent manners
- Financial reconciliation, handling all cash and credit card transactions
- Reservation management
- Attention to detail
- Account balancing
- Professionalism and discretion
- Welcoming and greeting guests
- Patience, tolerance, and professionalism
- Detail-oriented
- Teamwork attitude
- Friendly and Kind
Languages
Spanish
Professional
Timeline
Front Desk Night Auditor
Executive Inn & Suites
04.2019 - Current
High School Diploma -
Kirtland High