Robin Dossey

Effectively supervised two supervisors, leading and directing the team to optimal performance in supervising 30 staff members, including providers.

• Communicated with healthcare providers to facilitate continuity of care.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
• Responded to emergency situations and provided support to promote patient safety and wellbeing.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.