Summary
Overview
Work History
Skills
Timeline
Generic

Robin Doubleday

Baxley,USA

Summary

Results-driven medical secretary and administrative assistant with extensive experience in front office operations, patient scheduling, and record management in healthcare environments. Proven track record of enhancing patient satisfaction through superior communication and organizational skills. Recognized for streamlining appointment processes, significantly reducing patient waiting times, and improving overall office workflows. Committed to supporting clinical teams while upholding the highest standards of confidentiality.

Overview

14
14
years of professional experience

Work History

Central Scheduler

Florida cancer specialists
Fort Myers, FL
08.2017 - 08.2020
  • I will run a report daily and calling patients on my report and schedule them for MRIs, CT scans, PET scans
  • Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
  • I faxed over a referral and orders made sure each patient was followed up with and scheduled and they were happy with their appointment time
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with medical staff to identify and implement scheduling process improvements.
  • Completed relevant insurance and other claim forms.
  • Performed data entry of patient demographics into the practice management system.

Medical Receptionist/Check

Physicians Primary Care Pediatrics
Fort Myers, FL
01.2014 - 01.2016
  • Processed patient payments and scanned identification and insurance cards.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Interviewed patients to complete case histories and intake forms.
  • Scheduled and confirmed patient appointments and consultations.
  • Protected patients by observing strict HIPAA guidelines.

CSR, Check In and Check Out

Lee Physician Group Pediatrics
Fort Myers, FL
01.2014 - 01.2015
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Gathered feedback from customers regarding products and services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Handled customer inquiries and complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Administrative Assistant

321 Communications Inc
Jacksonville, FL
01.2010 - 01.2012
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors and provided general information about the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Conducted research on various topics as requested by management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level.

Secretary / Accounts Payable and Receivable & Fixed Assets

Barron Water Control District
LaBelle, Florida
01.2007 - 01.2010
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Processed invoices for payment; tracked payments received from vendors and clients.

Skills

  • HIPAA compliance
  • Time management
  • Customer service
  • Data entry accuracy
  • Patient satisfaction
  • Data entry
  • Schedule management
  • Schedule patients
  • Adaptable and flexible
  • Microsoft Office Suite
  • Administrative support
  • Communication
  • Appointment scheduling
  • Electronic health records
  • Insurance verification
  • File preparation
  • Multi-line telephone system control
  • Office administration

Timeline

Central Scheduler

Florida cancer specialists
08.2017 - 08.2020

Medical Receptionist/Check

Physicians Primary Care Pediatrics
01.2014 - 01.2016

CSR, Check In and Check Out

Lee Physician Group Pediatrics
01.2014 - 01.2015

Administrative Assistant

321 Communications Inc
01.2010 - 01.2012

Secretary / Accounts Payable and Receivable & Fixed Assets

Barron Water Control District
01.2007 - 01.2010

Similar Profiles

CREATE PROFILE
Robin Doubleday