Robin Dowell
Indianapolis,IN
Summary
Results-driven operations professional and certified Notary Public with over 12 years of experience in optimizing office and financial processes. Proven expertise in accounts payable and receivable, achieving $5.1M in billing for 2024 with a 99% collection rate and minimal overdue invoices. Skilled in enhancing internal systems, ensuring compliance with established procedures, and leading teams to achieve operational excellence. Open to relocation for opportunities that leverage skills and foster professional growth while contributing to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
System Scale Corporation
08.2019 - Current
- Managed all Indianapolis branch accounts receivable and payable, billing over $5M in FY24 with an overall 99% successful receivable rate.
- Oversaw subcontractor contracts and waivers, ensuring legal compliance and strong vendor partnerships.
- Became a certified Notary Public in January 2024, enhancing document authentication and branch credibility.
- Provided accurate customer quotes for repairs and parts, fostering positive client relationships.
- Optimized internal system processes and ensured strict compliance with company procedures.
Assistant Property Manager
Buckingham Companies
06.2017 - 08.2019
- Supervised lease up phase pre and post construction of a 114 unit apartment complex in a competitive market.
- Responded promptly to inquiries from clients, lenders, investors, contractors, vendors, and regulatory agencies.
- Applied conflict resolution skills and fair housing law knowledge to address resident concerns and maintain a positive environment.
- Streamlined rental payment procedures, reducing late payments by 30% and improving tenant satisfaction ratings.
Reservations Manager
Great Western Lodging
05.2013 - 05.2017
- Supervised and managed a team handling reservations for 225 vacation rental properties in Summit County, CO.
- Collaborated with local vendors to create promotional partnerships, driving business to rentals and partners.
- Conducted regular staff training to enhance reservation management skills and maintain high service standards.
- Analyzed reservation data and customer feedback to identify trends and increase occupancy rates and satisfaction.
Education
Bachelor of Science - Psychology
Western Kentucky University
Bowling Green, KY05.2013
Skills
- Employee onboarding
- Contract negotiation
- Vendor management
- Office administration
- Mail handling
- Organizational skills
- Customer service
- Scheduling and calendar management
- Project management
- Payroll and budgeting
- Bookkeeping
- Data entry
Certification
- Certified Notary Public, 2024-01-01, 2032-01-01
- Certified Administrative Professional
- Driver's License
- ServSafe
- PMP
- Food Handler Certification
Personal Information
- Availability: Willing to relocate for the right opportunity, Sarasota, FL - Gainesville, FL - Tampa, FL
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
System Scale Corporation
08.2019 - Current
Assistant Property Manager
Buckingham Companies
06.2017 - 08.2019
Reservations Manager
Great Western Lodging
05.2013 - 05.2017
Bachelor of Science - Psychology
Western Kentucky University
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