Robin Dube

• Administer operations to handle needs of more than 500 tenants across 356 property units.
• Use Entrata software to submit all vendor invoice information to corporate accounting, for payment
• Responsible for 356 lease renewals, annually
• Handled tenant complaints promptly and appropriately, calling in maintenance services or escalating to Property Manager when needed.
• Work with Housing Authorities for rent increase approval and processing of housing payments
• Analyze resident ledgers for problem resolution.
• Establish strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Attend meetings with legal counsel for eviction proceedings.
• Provide Monthly Reports to Management on Lease Renewal and Invoice Status.
• Follow up on delinquent tenants and coordinate collection procedures.
• Respond to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
• Train and motivate leasing staff.
• Developed policies and procedures for effective property management.
• Keep accurate records, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Conduct property showings to highlight features, answer questions and redirect concerns to close contracts.
• Conduct income verification and process screenings for applicants
• Compile maintenance and repair requests for submission to Maintenance department.
• Comply with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Introduce prospective tenants to types of units and amenities available.
• Post policies and rules in common areas for tenant review.

Durable Medical Equipment & Services Provider.

Technology consulting services; custom software for education.

Real Estate

Enterprise software developer; worldwide sales.

Managed patient medication/treatment records and provided administrative support for nurses, psychiatrists and social workers.

Tyco, multi-national group of manufacturing and service companies; acquired Simplex Time Recorder Company in 2000.

Manufacturer of industry-leading fire alarm and security systems; commercial sales worldwide.