Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Dumaguin

Honaunau,HI

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

22
22
years of professional experience

Work History

Operations Manager

Kea Adventures
01.2021 - 07.2024
  • Employee scheduling
  • Clean/detail vehicles after each trip.
  • Manage Turo account operations
  • Monthly billing reconciliations
  • Employee payroll
  • Deliver and pick up cars to our customers at their desired location.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.


Billing Clerk

DHX Kona
01.2017 - 09.2019
  • Daily check-in of all driver’s paperwork and bill out customers.
  • Prepare shipping quotes for walk-in customers.
  • Employee payroll
  • Assist warehouse with will call freight pickups.
  • Administrative office work – filing, copying, answering phones, etc.
  • Dispatch drivers of container hauling.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
  • Entered and maintained billing information in company internal databases for accessibility.

Office Assistant III

Kealakehe Elementary School
09.2016 - 12.2016
  • Assist parents/students at the front counter.
  • Input student attendance, process lunch and bus payments daily.
  • Typing of notes, memos and letters, data entry into DOE database, inventory, filing, copying, answering phones and route to appropriate personnel.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Office Assistant (Sub)

Konawaena High School
07.2016 - 09.2016
  • Data Entry - Maximo and Inventory
  • Key Assignments for all staff
  • Answer phones and route to appropriate personnel, copying, filing, process/review use of facilities applications, distribution of incoming/outgoing mail, typing of daily bulletin, etc.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Call Center Representative I

Hawaii Community Federal Credit Union
11.2015 - 05.2016
  • Answer phones and assist members with their account balances, transfers within their account or to another account, loan payments, transaction history, etc.
  • Respond to online messages and call back members who contacted our after-hours services for assistance with their account on a daily basis.
  • Data entry – record keeping of daily stats, phone sales calls, and log incoming phone calls on a daily basis.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

HR Assistant

Mokulele Airlines
01.2015 - 10.2015
  • Administrative and clerical duties – typing of memos, notes and letters. Filing, copying, answering phones, data entry, prepare incoming/outgoing mail, etc.
  • Process new hire paperwork.
  • Book employee travel arrangements.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Organized new employee orientation schedules for new hires.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.

Para Professional Tutor

Holualoa Elementary School
10.2014 - 12.2014
  • Tutor and assist special needs children with their math, reading, and writing assignments.
  • Managed challenging behaviors effectively, maintaining a calm and orderly atmosphere conducive to learning.
  • Developed effective study habits for students, leading to improved academic performance over time.
  • Established clear expectations and goals for each tutoring session, ensuring that students remained focused on their learning objectives throughout the duration of our time together.
  • Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
  • Increased student confidence with one-on-one tutoring sessions focused on specific areas of difficulty.
  • Supported classroom teachers by reinforcing essential concepts and providing additional guidance during lessons.
  • Contributed to a positive learning environment by establishing strong rapport with both students and faculty members.

Para Professional Tutor

Konawaena High School
08.2014 - 10.2014
  • Provide child care to infants and toddlers in the GRADS Program
  • Communicated proactively with parents regarding their child''s progress, addressing concerns as they arose and celebrating achievements together.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.

Support Staff – Admin Office

CDF Freedom Schools Hawaii KOA
06.2014 - 07.2014
  • Support staff with administrative office work – filing, copying, answering phones, etc.
  • Assist support staff with parent sign in and sign out of their children.
  • Act as a Substitute for a teacher when they are out for the day.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Para Professional Tutor

Konawaena High School
04.2014 - 05.2014
  • Provide child care to infants and toddlers in the GRADS Program
  • Monitored student progress and provided feedback and support.
  • Issued reports updating students, parents and teachers on student progress.
  • Maintained records of student assessments, tutoring activities and results.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Contributed to a positive learning environment by establishing strong rapport with both students and faculty members.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.

Office Assistant

Holualoa Elementary School
02.2012 - 03.2014
  • Administrative and clerical duties – filing, copying, answering phones, data entry, prepare ingoing/outgoing mail, etc.
  • Register/enroll students who live in the school boundaries for their appropriate grade level.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Clerk Typist

Konawaena High School
01.2011 - 01.2012
  • Administrative and clerical duties – filing, copying, answering phones, data entry, prepare ingoing/outgoing mail, etc.
  • Assisted the school Registrar with the Registration/enrollment of students who live in the school boundaries for their appropriate grade level.
  • Prepare Official Transcript Requests for active students and former graduate students applying for colleges, scholarships, employment, etc., which required registrar’s signature, school seal and the date on each official copy. Mail or pouch student records to requested schools when confirmation of enrollment is received.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
  • Promoted a positive work environment through professional interactions with coworkers and supervisors alike.
  • Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
  • Provided diverse clerical support to business personnel.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.

Clerk Typist

Holualoa Elementary School
04.2010 - 11.2010
  • Administrative and clerical duties – filing, copying, answering phones, data entry, prepare ingoing/outgoing mail, etc.
  • Register/enroll students who live in the school boundaries for their appropriate grade level.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Developed advanced proficiency in student records management software.
  • Enhanced office efficiency by performing accurate data entry and document processing tasks.
  • Organized and maintained precise confidential personnel files.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Typed letters, memos and other correspondence for staff, using various software programs.
  • Entered data into databases in alphabetic and numerical order.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Promoted a positive work environment through professional interactions with coworkers and supervisors alike.

Clerk III - Medical Records Department

Kona Community Hospital
04.2008 - 08.2008
  • Maintain patient medical records on a daily basis.
  • Fax medical records to physician offices upon request.
  • Answer phones, take phone messages, transfer calls, etc.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Optimized office space usage, arranging workstations to maximize productivity.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Property Manager

Keala Management
07.2024 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

Storage Specialist

Big Island Self Storage
11.2005 - 02.2008
  • Administrative and clerical duties – preparing customer contracts, filing, copying, data entry, answering phones, collecting payment and preparing bank reconciliation, etc.
  • Automated repetitive tasks related to monitoring or managing storage systems, reducing manual effort and increasing efficiency.
  • Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
  • Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
  • Implemented new marketing strategies to attract potential clients and boost occupancy rates.
  • Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
  • Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
  • Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
  • Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.

APHIS PPQ Technician

U.S. Department of Agriculture
10.2003 - 11.2005
  • Airport screening of luggage to the mainland for fruits and vegetables through the x-ray monitor.
  • Assist supervisor with employee work schedules and payroll organizations.
  • Maintain a clean and healthy work environment.


Education

Diploma -

Konawaena High School
Kealakekua, HI
05-2003

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Management
  • Operations oversight
  • Employee motivation
  • MS office
  • Client relations

Timeline

Property Manager

Keala Management
07.2024 - Current

Operations Manager

Kea Adventures
01.2021 - 07.2024

Billing Clerk

DHX Kona
01.2017 - 09.2019

Office Assistant III

Kealakehe Elementary School
09.2016 - 12.2016

Office Assistant (Sub)

Konawaena High School
07.2016 - 09.2016

Call Center Representative I

Hawaii Community Federal Credit Union
11.2015 - 05.2016

HR Assistant

Mokulele Airlines
01.2015 - 10.2015

Para Professional Tutor

Holualoa Elementary School
10.2014 - 12.2014

Para Professional Tutor

Konawaena High School
08.2014 - 10.2014

Support Staff – Admin Office

CDF Freedom Schools Hawaii KOA
06.2014 - 07.2014

Para Professional Tutor

Konawaena High School
04.2014 - 05.2014

Office Assistant

Holualoa Elementary School
02.2012 - 03.2014

Clerk Typist

Konawaena High School
01.2011 - 01.2012

Clerk Typist

Holualoa Elementary School
04.2010 - 11.2010

Clerk III - Medical Records Department

Kona Community Hospital
04.2008 - 08.2008

Storage Specialist

Big Island Self Storage
11.2005 - 02.2008

APHIS PPQ Technician

U.S. Department of Agriculture
10.2003 - 11.2005

Diploma -

Konawaena High School

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