Robin Duncan
Capitola,CA
Summary
Dynamic sales professional with over 11 years at Cengage/National Geographic Learning, driving revenue growth from $1.9M to $3.5M. Expert in account management and pipeline development, fostering strong client relationships. Proven track record of exceeding sales targets and enhancing customer loyalty through effective communication and strategic sales initiatives.
Overview
23
23
years of professional experience
Work History
Senior Sales Consultant
Cengage/National Geographic Learning
09.2013 - 03.2025
- Built territory from $1.9 million annual revenue to $3.5 million annual revenue
- Achieved quota 9 out of the 11+ years with company
- Boosted sales revenue by developing sales strategies based on knowledge of CA educational funding cycles/curriculum mandates/state adoption mandates
- Established strong client relationships for increased customer loyalty and repeat business.
- Organized and attended industry events, strengthening brand presence within the marketplace.
Northern California Account Manager
Peoples Education
02.2009 - 08.2013
- Built revenue from small install base of private schools to larger public school districts, increasing average sale from $115.00 to several thousand dollars, and growing territory revenue in 4 years from $415,000 to $4.8 million
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing post-sales support through staff trainings, author workshops, and regular product e-newsletters and additional communications
San Francisco Bay Area Account Manager
Holt, Rinehart & Winston
03.2005 - 11.2008
- Built viable revenue producing base of school customers in territory that had not had a consistent educational rep presence in over 5 years
- Regularly exceeded sales targets by proactively identifying new prospects within the assigned area.
- Resolved client issues promptly, earning trust and loyalty that translated into repeat business opportunities.
Western Regional Sales Manager
Knowledge Adventure-Houghton Mifflin
03.2002 - 01.2005
- Managed all 3rd party software resellers in the Western United States that were providing curriculum-based programs correlated to Houghton Mifflin print products
- Grew revenue from $8 million in 2002 to finishing full year 2004 at $11 million
- Managed a team of 3rd party sales representatives, providing coaching and guidance to improve individual performance and overall team success.
Education
Bachelor of Arts - History/English
University of California, Davis
Davis, California06-1983
Skills
- Sales consultation
- Interpersonal and written communication
- Account management
- Pipeline management
- Territory management
- Salesforce proficiency
Timeline
Senior Sales Consultant
Cengage/National Geographic Learning
09.2013 - 03.2025
Northern California Account Manager
Peoples Education
02.2009 - 08.2013
San Francisco Bay Area Account Manager
Holt, Rinehart & Winston
03.2005 - 11.2008
Western Regional Sales Manager
Knowledge Adventure-Houghton Mifflin
03.2002 - 01.2005
Bachelor of Arts - History/English
University of California, Davis
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