Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Durio

New Orleans,LA

Summary

Proven leader with more than 25 years of pertinent leadership experience seeking challenging leadership opportunity. Pertinent skills in accounting, payroll, research, reporting, communication, training, strategic planning, logistics, decision making. Ability to handle multiple projects simultaneously with a high degree of accuracy. Significant expertise in compliance, operations, customer service, risk management, complex project management with proven results continually improving processes leading to exceeding operational goals.



Overview

34
34
years of professional experience

Work History

Overage, Shortage and Damage (OS&D) Clerk

YRC Freight
09.1998 - 07.2023
  • Expertly managed OS&D process, investigated and resolved discrepancies in freight.
  • Conducted thorough inspections of incoming and outgoing shipments, documenting and reporting overages, shortages, or damages promptly.
  • Collaborated with warehouse personnel, drivers, and dispatchers to ensure accurate load counts and proper handling of freight, reducing occurrence of OS&D incidents.
  • Utilized technological systems, software, and tracking systems to record OS&D cases, maintained detailed records, and generated comprehensive reports for review.
  • Formulated and Implemented OS&D prevention strategies and training programs to enhance awareness and minimize future discrepancies.
  • Acted as liaison between trucking company and customers to address claims while providing excellent customer service.
  • Coordinated and monitored shipments from origin to destination, ensuring timely deliveries and compliance with customer requirements.
  • Assisted in scheduling and dispatching truck drivers, optimizing routes for efficiency and reducing transit time.
  • Managed tracking and tracing of shipments, proactively identified potential delays or Issues and provided timely updates to customers and internal stakeholders.
  • Supervised inventory control process for accuracy and mitigation of loss due to theft, damage, or mishandling.
  • Participated in inventory counts and audits, reconciling discrepancies and implementing corrective actions.
  • Ensured the timely clearance of inbound shipments from U. S. Custom/bond company.
  • Displayed outstanding customer service skills in communicating with customers in person and over the phone.
  • Established and nurtured strong relationships with carriers, vendors, streamlining communication process and expediting issue resolution.
  • Ensured compliance with all laws, regulations, applicable operations, and standard operating procedures.
  • Yielded positive impacts on business growth due strategic planning and launch of initiatives.
  • Drove significant business growth in midst of post-pandemic and recession challenges.
  • Served as subject matter expert in managing instruction, training, and planning needs and directed alignment of needs with internal processes.
  • Facilitated optimization of logistics, business development, implementation, performance metrics, equipment availability, information technology technical support, staff availability, systems, and processes.
  • Identified issues needing resolution to achieve goals and strategized and implemented service plan.
  • Compiled with company and site safety policies and performed work related activities in accordance with standards.
  • Traveled throughout the United States to other terminals to train the OS&D clerks and helping to resolve their OS&D issues.
  • Entered timesheet data into the payroll system for employees in the department to ensure timely payroll processing.
  • Collected documentation for payroll deduction for employees in the department and entered it into the payroll system for accurate payroll calculations.
  • Ensured the accuracy of payroll accruals for personal time off, sick time, and vacation days.
  • Reviewed payroll reports after each payroll to ensure data had been entered correctly.

Claims Clerk

Aetna Healthcare
03.1994 - 08.1998
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Explained member plan of benefits, claim status information, benefit coverages, plan eligibility, provider details, and case management.
  • Resolved member issues effectively.
  • Worked with providers, clinicians, pharmacists, and other professionals in effort to provide total satisfaction and resolution to the members.
  • Worked with case managers for members requiring services rendered in a setting other than a practitioner's office.
  • Used extensive medical terminology and ICD-9 coding of diagnosis in inputting information into the computer system.
  • Managed workload and priorities to meet claims processing meet deadlines.

Office Manager

LCR Plumbing Warehouse
05.1989 - 01.1994
  • Assisted with recruitment and onboarding of new employees.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Managed accounts payable and receivables and payroll.
  • Made weekly bank deposits.
  • Tracked expenses to comply with budgets.
  • Identified and resolved internal accounting variances, promoting data accuracy.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
  • Reconciled bank and payroll records routinely to verify accuracy.
  • Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.
  • Processed timecards and payroll data for team of employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Generated reports to track employee time and attendance.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Processed manual checks for employees in accordance with company policies.
  • Developed and implemented payroll procedures to streamline workflow.

Education

Accounting

University of New Orleans
New Orleans, LA

Skills

  • Leadership
  • Organization and Prioritization
  • Research, Analysis, and Evaluation
  • Operations
  • Inventory Control and Procurement
  • Bookkeeping and Accounting
  • Data Entry: Numerical - 14,000 KPH
  • Data Entry: Alpha/Numerical - 16,000 KPH
  • Typing 95 WPM
  • Exceptional at problem solving
  • Great at multitasking
  • Trouble shooting and conflict resolution
  • Instruction and training
  • Logistics management
  • Human Resources
  • Positive and Professional attitude

Timeline

Overage, Shortage and Damage (OS&D) Clerk

YRC Freight
09.1998 - 07.2023

Claims Clerk

Aetna Healthcare
03.1994 - 08.1998

Office Manager

LCR Plumbing Warehouse
05.1989 - 01.1994

Accounting

University of New Orleans

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Robin Durio