Robin Durkac-Phillips
Natrona Heights,PA
Summary
Adept at stakeholder management and operations analysis, I excelled at Highmark, Inc., enhancing system functionality and team productivity. My expertise in data analysis and proactive communication significantly improved project outcomes and customer satisfaction, showcasing a blend of analytical prowess and effective leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Highmark, Inc.
09.2014 - 10.2015
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Program & Services Team Lead
Highmark, Inc.
10.2013 - 10.2014
- Led weekly team meetings to discuss goals, review progress, address challenges, and celebrate successes together as a cohesive unit.
- Streamlined team operations for increased productivity by implementing effective task delegation and time management strategies.
Supervisor of Operations
Highmark, Inc.
03.2000 - 09.2013
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Claims Adjuster
Highmark,Inc.
03.1998 - 03.1999
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Claims Processor
Highmark, Inc.
03.1997 - 03.1998
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
Bachelor of Arts - Communications - Public Relations
Slippery Rock University
Slippery Rock, Pennsylvania08.1991
Skills
Stakeholder Management
Data Analysis Expertise
Operations Analysis
Team Leadership
Decision-Making
Operations Management
Highly motivated
Claims Investigation
Claims Processing
Caseload Management
Policy Interpretation
Sales background
Certification
- Licenses: Life & Health Insurances; Annuities
Timeline
Senior Business Analyst
Highmark, Inc.
09.2014 - 10.2015
Program & Services Team Lead
Highmark, Inc.
10.2013 - 10.2014
Supervisor of Operations
Highmark, Inc.
03.2000 - 09.2013
Claims Adjuster
Highmark,Inc.
03.1998 - 03.1999
Claims Processor
Highmark, Inc.
03.1997 - 03.1998
Bachelor of Arts - Communications - Public Relations
Slippery Rock University
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