Robin Durkac Phillips
Natrona Heights,PA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Business Analyst
Highmark, Inc.
09.2013 - 10.2015
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Created data models to support decision-making processes.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Supervisor of Operations
Highmark, Inc.
03.2000 - 10.2013
- Set, enforced, and optimized corporate and department policies to maintain responsiveness to demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Technical Assistant
Highmark Blue Cross Blue Shield
03.1999 - 03.2000
- Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
- Served as point-person; providing technical guidance and support to team members.
- Gathered, organized and distributed work to staff
- Updated supervisor on status of projects.
Education
Bachelor of Arts - Communications - Public Relations
Slippery Rock University
Slippery Rock, PASkills
- Staff Training
- Time Management
- Judgment and Decision-Making
- Process Optimization
- Critical Thinking
- Active Listening
- Monitoring
- Coordination
Timeline
Business Analyst
Highmark, Inc.
09.2013 - 10.2015
Supervisor of Operations
Highmark, Inc.
03.2000 - 10.2013
Technical Assistant
Highmark Blue Cross Blue Shield
03.1999 - 03.2000
Bachelor of Arts - Communications - Public Relations
Slippery Rock University
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