Robin Eisenhauer
Buffalo,NY
Summary
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced in-patient hospital Medical Coder trained in ICD-9, ICD-10 and HCPCS coding. Strong attention to detail, accurate reporting and keen understanding of current billing procedures and updates. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
20
20
years of professional experience
Work History
Outreach Specialist
Maximus
09.2023 - 03.2024
- Strong customer relationships, assist customers with enrolling into a health plan and making them aware of all the knowledge associated with their plan, follow up with customers to ensure their needs are met and address any queries and concerns, conduct telephone outreach and enrollment services on managed care options LDSS/HRA offices
- Maintain updated knowledge of the New York Medicaid Choice Project, meet all standards as program management assigns to you, maintain accurate and timely case needs for all customers interactions and document related activities.
Assistant Teacher
Skies The Limit
04.2023 - 08.2023
- Completed daily reports, meal count sheets, and attendance logs
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Maintained effective schedule balance between rest periods, active play, and instruction
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Met with parents about daily activities, positive developments, and issues
- Complied with strict safety and organizational regulations, policies, and procedures
- Maintained a child-friendly environment by allowing frequent access to outdoor activities
- Incorporated music and play into developmentally appropriate activities.
Daycare Assistant Teacher
Generations Daycare
12.2021 - 04.2023
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Monitored and enforced adequate supply and material inventory
- Engaged with children individually to encourage physical activity and academic curiosity
- Read and tell stories to promote and support overall language development
- Monitored children's progress and identified areas of improvement.Established positive relationships with parents to collaboratively promote child's wellbeing.
Lead Daycare Teacher
Nessa's Young'uns Natural Play Center
08.2021 - 12.2022
- Resolved staff and parent disputes through constructive problem-solving techniques
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Implemented curriculum to enhance classes with learning-focused activities
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Assessed student progress and provided feedback on educational development
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Established positive relationships with students and families.
Lead Daycare Teacher
Doodlebugs Daycare
05.2019 - 07.2020
- Resolved staff and parent disputes through constructive problem-solving techniques
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior
- Modeled positive behavior and communication skills for students
- Monitored classroom to verify safe and secure environment
- Helped new preschool children get used to classes by giving one-on-one support
- Utilized creative teaching strategies to engage students in the classroom
- Developed innovative activities to engage young children in the learning process
- Established positive relationships with students and families
- Implemented age-appropriate curricula to meet needs of young learners.
Billing Specialist
Wolf SMG
08.2018 - 11.2019
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Monitored customer accounts to identify and rectify billing issues
- Provided excellent customer service, developing and maintaining client relationships
- Worked with multiple departments to check proper billing information
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Created an improved filing system to maintain secure client data
- Responding to customer concerns and questions on a daily basis
- Produced and mailed invoices, payment reminders and financial notices.
Assistant Daycare Provider
Pea Pods Daycare
08.2016 - 11.2017
- Engage with children individually to encourage physical activity and academic curiosity
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Read and tell stories to promote and support overall language development
- Planned and guided age-appropriate tasks like reading, crafts
- Maintained daily records of children's individual activities, behaviors, meals, and naps
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Assisted with meal preparation and feeding to meet children's dietary needs
- Supervised free play and other activities to keep children safe
- Monitored children's progress and identified areas of improvement
- Helped children develop motor skills in preparation for preschool and kindergarten
- Assisted in potty training and toilet hygiene
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Dispensed snacks and meals to children in accordance with nutritional guidelines
- Implemented daily routines and activities to stimulate and engage children
- Logged information regarding naps, feedings and any medications administered
- Documented children's growth and development
- Worked closely with fellow staff members in developing and implementing educational and recreational activities
- Read stories, sang songs and facilitated creative play
- Provided support and guidance to children in conflict resolution.
Daycare Worker
Robin's DayCare
01.2004 - 06.2016
- Enforced rules and managed behavior through developmentally appropriate discipline
- Monitored entrances and exits to maintain safety and organized environments
- Distributed food, napkins, and beverages in preparation for snack time
- Maintained effective schedule balance between rest periods, active play, and instruction
- Created and implemented diverse educational strategies to boost development
- Taught children to organize toys, wash hands, and share by leading by example
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Encouraged good behaviors using positive reinforcement methods
- Organized and engaged in recreational activities such as games and puzzles
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention
- Managed program paperwork and child records to comply with state requirements
- Engage with parents and families to build positive relationships for children to thrive
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.Monitored and observed child progress, interactions and behavior and reported findings to parents.
Personal Care Assistant
Care America
02.2014 - 09.2015
- Planned, prepared, and served meals and snacks according to prescribed diets
- Recognized and reported abnormalities or changes in patients' health status to the case manager
- Build strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments, and shopping trips
- Ran errands for patients, did shopping, and picked up other necessities
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Conferred with the supervisor to discuss patient condition and medical care
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Scheduled and accompanied clients to medical appointments
- Entertained, conversed, and read aloud to keep patients mentally alert
- Remained alert to problems or health issues of clients and competently responded
- Assisted patients with self-administered medications
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Planned activities to encourage movement, stretching and strength building.
Education
Medical Coding And Billing -
Miller-Motte College
Tennessee, TN05.2024
High School Diploma -
East Rochester High School
East Rochester, NY06.1997
Skills
- Dependable and Responsible
- Efficient Under Pressure
- Interactive Lesson Plans
- Conflict Resolution
- Microsoft Office, Excel, Power Point, Word
- Face To Face Interaction With Customers
- Ability to Deal With Different Types Of Clients and Patients
- Strong Customer Service Skills
- Ability To Effectively Communicate, Verbally & In Writing
- Food handling preparation
- Special-needs childcare
- Behavioral disorders
- Classroom management
- Teaching
- Records Management
- Transcription
- Hospital Experience
- Anatomy Knowledge
- Medical Terminology
- Medical Billing Processing
- Medical Records
- Medical billing and coding
- Insurance Billing and Coding
- Medical Billing Understanding
- Understanding Medical Terminology
- Medical Coding Software
- Insurance coding (ICD-9 and CPT)
- HIPAA Compliance
- Appointment Scheduling
- Phone and Email Etiquette
- Patient Scheduling
- EMR Software
- Insurance Verification
- ICD-10 Coding Understanding
- ICD-10 and CPT Coding Skills
- CPT Coding Understanding
- Child Safety
- Health and safety
- Customer Service
- Active listener
- CPR and First Aid
- Infant, toddler, and preschool curricula
- Parent-Teacher Communication
- Emergency Procedures
- Curriculum Planning
Timeline
Outreach Specialist
Maximus
09.2023 - 03.2024
Assistant Teacher
Skies The Limit
04.2023 - 08.2023
Daycare Assistant Teacher
Generations Daycare
12.2021 - 04.2023
Lead Daycare Teacher
Nessa's Young'uns Natural Play Center
08.2021 - 12.2022
Lead Daycare Teacher
Doodlebugs Daycare
05.2019 - 07.2020
Billing Specialist
Wolf SMG
08.2018 - 11.2019
Assistant Daycare Provider
Pea Pods Daycare
08.2016 - 11.2017
Personal Care Assistant
Care America
02.2014 - 09.2015
Daycare Worker
Robin's DayCare
01.2004 - 06.2016
Medical Coding And Billing -
Miller-Motte College
High School Diploma -
East Rochester High School
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