Robin Elliott
Columbus,NC
Summary
Proven leader in program management and strategic planning, adept at fostering team leadership and direction. At Polk County Health and Human Services, I championed project completion within deadlines, enhancing team productivity by implementing efficient workflows. Skilled in problem-solving and critical thinking, I excel in driving policy improvements and training development, significantly boosting program outcomes.
Overview
30
30
years of professional experience
Work History
Interim Program Manager
Polk County Health and Human Services
08.2008 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Coached team members on productivity strategies to accomplish challenging goals.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Developed and maintained logistics workflows, procedures and reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Qualified Professional
Appalachian Mental Health Services
03.2006 - 08.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Adult Probation/Parole Supervisor
North Carolina Department of Corrections
05.1994 - 03.2006
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC07.1992
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- Policy and procedure improvements
- Training and Development
- Critical Thinking
- Work Planning and Prioritization
- Flexible and Adaptable
- Team training and development
- Attention to Detail
Timeline
Interim Program Manager
Polk County Health and Human Services
08.2008 - Current
Qualified Professional
Appalachian Mental Health Services
03.2006 - 08.2008
Adult Probation/Parole Supervisor
North Carolina Department of Corrections
05.1994 - 03.2006
Bachelor of Science - Criminal Justice
Western Carolina University
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