Robin Everett

Work History

Customer Service Representative

Navient Solutions

Raleigh, NC

05.2023 - Current

Developed strong relationships with customers by providing personalized assistance and support.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Customer Service Representative

Maximum Solutions Corporation

Raleigh, NC

10.2022 - 04.2023

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
Updated databases with new and modified customer data.

Sales Associate

Windstream

Raleigh, NC

04.2022 - 10.2022

Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Analyzed customer feedback data to recommend improvements in service quality.
Helped customers find specific products, answered questions and offered product advice.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Developed trusting relationships with customers by making personal connections.

Deposit Operations Specialist

USAA Federal Savings Bank

Raleigh, NC

09.2021 - 04.2022

Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
Processed incoming wires, ACH transactions, check deposits, and other deposit products.
Resolved customer inquiries regarding deposit accounts in a timely manner.
Conducted research on discrepancies related to customer deposits.
Data Entry, Data Process
Generated periodic reports on account balances, transfers, payments.
Verified accuracy of customer information in system databases.
Documented, reported and followed up on discrepancies.
Controlled and rectified all debit card matters, including pin reorders and ordering new debit cards for customers.

Electrical Assembler

Zoetis

Durham, NC

10.2019 - 08.2021

Assembled electrical components and wiring harnesses according to schematics.
Installed circuit boards, relays, switches, transformers and other related equipment.
Tested connections for accuracy and reliability using multimeters and other testing devices.
Performed soldering of wires, connectors, pins and other components as needed.
Conducted troubleshooting on assemblies for malfunctions or errors in circuitry.
Repaired defective units by replacing faulty parts with new ones.
Maintained records of all repairs and maintenance activities performed on electrical equipment.
Inspected completed assemblies to verify conformance to specifications.
Ensured that all safety protocols were observed while working with electrical tools and equipment.
Performed preventative maintenance on production machinery as required.
Assisted in the installation of new or modified hardware components or software programs.
Organized work area after each shift to ensure a safe environment for others entering the space.
Stayed up-to-date on industry trends, changes in regulations, and advancements in technology.
Read, analyzed and interpreted electrical schematics and sketches to establish project pipeline.
Worked closely with supervisors and designers to understand and meet production specifications.
Assembled and installed production electrical control modules to restrain voltage levels and guarantee safety.
Assisted new employees with assembly tasks to maintain production levels.
Assembled electrical cabinets using wiring and harnessing expertise.
Hastened electrical running and routing schedules to meet tight deadlines.
Evaluated and tested [Type] products using measurement and diagnostic devices to adjust, test and repair equipment.
Documented findings from wiring installation tests.
Measured voltages and adjusted setups to increase equipment longevity.

Sub Assembler

MTS

Morrisville, NC

02.2014 - 08.2019

Assembled components using hand tools, such as hammers and screwdrivers.
Checked parts for defects or damage prior to assembly.
Maintained a clean work area by sweeping, wiping down surfaces, and disposing of waste properly.
Performed quality checks on assemblies to ensure accuracy and completeness.
Followed all safety protocols and procedures when assembling parts.
Attended regular training sessions to stay up-to-date on new processes or techniques related to sub-assembly.
Communicated effectively with colleagues about any problems encountered during the assembly process.
Repaired and lubricated machines and equipment and assembled and installed equipment using hand tools and power tools.
Maintained assembly and production equipment to meet operational goals.
Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
Referred to work orders and blueprints to perform work to specifications.
Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality [Type] products fully compliant with established tolerances.

Summary

Overview

Work History

Customer Service Representative

Customer Service Representative

Sales Associate

Deposit Operations Specialist

Electrical Assembler

Sub Assembler

Education

Certificate - Basic Electronic

Certificate - Data Entry

High School Diploma -

Skills

Timeline

Similar Profiles

Odessa ToblerOdessa Tobler

Paul DeValeriaPaul DeValeria

Disheria FisherDisheria Fisher

Destanei GainesDestanei Gaines

Latoya TaylorLatoya Taylor