Microsoft Office
Robin Fehr
Niagara Falls,NY
Summary
Driven Sales Associate with a proven track record at Dollar General Store, excelling in customer engagement and upselling, demonstrated through significant relationship building and strategic planning. Mastered POS system operation and inventory control, enhancing store efficiency and sales. Skilled in both verbal communication and problem-solving, consistently achieving beyond sales targets. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dollar General Store
09.2023 - 06.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Environmental Geosciences
Fort Hays State University
Hays, KS12.2025
High School Diploma -
Odyssey Charter High School
Las Vegas, NV05.2021
Skills
- Business Development
- Promotional support
- Excellent people skills
- Verbal/written communication
- Problem-Solving
- Relationship Building
- Client Service
- Exceptional customer service
- Resourceful
- Strategic Planning
Software
Adobe Suite
Timeline
Sales Associate
Dollar General Store
09.2023 - 06.2024
Bachelor of Arts - Environmental Geosciences
Fort Hays State University
High School Diploma -
Odyssey Charter High School
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