Robin Ferris
Grimes,IA
Summary
Facility Administrator at DaVita Dialysis , enhancing operational efficiency through strategic decision-making and effective team collaboration. Skilled in budget management and new hire onboarding, I successfully streamlined processes, improved data accuracy, and fostered a culture of continuous improvement, resulting in increased productivity and enhanced patient satisfaction.
Health facility management professional prepared to lead and innovate. Proven track record in overseeing daily operations, ensuring compliance, and enhancing patient care. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in budget management, staff training, and regulatory compliance with commitment to quality healthcare delivery.
Overview
25
25
years of professional experience
Work History
Administrator
DaVita
04.2000 - 10.2025
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and resource allocation for patient care teams.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Developed training materials to onboard new staff effectively and ensure compliance with regulations.
- Analyzed performance metrics to inform strategic decision-making and process enhancements.
- Led cross-functional meetings to identify workflow improvements and resolve operational challenges.
- Enhanced communication channels between departments, improving collaboration and patient satisfaction outcomes.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
Education
GED -
DMACC
Des Moines, IASkills
- MS office
- Decision-making
- Team building and leadership
- Team collaboration
- Schedule coordination
- Conflict resolution
- Goal setting
- Deadline adherence
- New hire onboarding
- Budget management
- Timesheet processing
- Operations management
- Continuous improvement
- Performance improvement
- Operations oversight
Timeline
Administrator
DaVita
04.2000 - 10.2025
GED -
DMACC