ROBIN FISHER
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
Department Of Treasury
05.2022 - 01.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Educated customers on company systems, form completion and access to services
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Healthcare Assistant
Southwest Personnel Assistance
01.2019 - 05.2022
- Maintained clean environment with due consideration to health and safety issues and infection control policy
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
Senior Reviewer
Chime Solutions, Inc.
10.2019 - 10.2020
- Primary responsibilities were to thoroughly evaluate the financial health and qualifications of prospective bidders or contractors to ensure they meet the agencies standards for financial stability and competence.
- Perform comprehensive financial assessments, Conduct in-depth financial analyses of potential bidders and contractors which includes reviewing financial statements, tax records, and other financial documentation to assess their financial stability and ability to meet contractual obligations.
- Evaluate the financial risks associated with potential bidders, considering factors such as debt levels, liquidity, cash flow, creditworthiness, and any significant financial events.
- Verify that bidders meet all necessary qualifications and certifications required for the specific project or contract. This may include compliance with federal regulations or industry standards.
- Stayed updated with relevant federal regulations, guidelines, and industry standards to ensure that the bidder qualification process follows all applicable laws and policies.
Call Center-Tele-Services Agent 2
Harte-Hanks
07.2017 - 07.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
SR. Claims Reviewer-Receivership/Compliance
Mark Shaw Group, LLC
10.2015 - 05.2017
- Analyzes and determines the deposit insurance payment amount and, if necessary, coordinates additional information from depositors including collecting any deposit insurance overpayments.
- Coordinates the process of terminating complex failed bank benefit plans, including assembling data for legal counsel.
- Creates strategic resolution plans for large or complex financial institutions.
- Performs analyses, develops reports and drafts recommendations regarding appropriate actions and potential results for complicated insurance determinations and non-deposit claims determinations.
- Reviews and evaluates claims determinations and reports concerning deposit and non-depositor claims processing, taking actions to assure data results are accurate.
- Identifies system enhancements that will improve efficiencies.
Education
Cedar Valley College
Skills
- Quality Assurance Control
- Critical Thinking
- Customer Inquiries
- Credit Verification
- File Documentation
- Inquiry Research
Timeline
Contact Center Representative
Department Of Treasury
05.2022 - 01.2023
Senior Reviewer
Chime Solutions, Inc.
10.2019 - 10.2020
Healthcare Assistant
Southwest Personnel Assistance
01.2019 - 05.2022
Call Center-Tele-Services Agent 2
Harte-Hanks
07.2017 - 07.2018
SR. Claims Reviewer-Receivership/Compliance
Mark Shaw Group, LLC
10.2015 - 05.2017
Cedar Valley College
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