Robin Fitzgerald

Work History

Baker

Sams Club Pharmacy

08.2024 - Current

Produced consistently high-quality baked goods for customers.
Complied with health and safety codes to protect staff and customers.
Operated and maintained bakery equipment, including ovens and mixers.
Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Collaborated with team members to complete tasks and maintain smooth running of bakery.
Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Increased production efficiency through effective time management and multitasking during busy periods.
Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.

Accounting Clerk

Times Fiber Communications

07.2022 - 03.2023

Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
Maintained accounting records utilizing in-house and client systems.
Input high volume of monthly invoices with consistent accuracy.
Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Managed accounts payable and receivables and payroll.
Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
Identified and resolved internal accounting variances, promoting data accuracy.
Handled day-to-day accounting processes to drive financial accuracy.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Matched purchase orders with invoices and recorded necessary information.
Managed and responded to correspondence and inquiries from customers and vendors.
Inspected account books and recorded transactions.

Shift Manager

Dollar General Market

12.2019 - 09.2020

Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Excelled in every store position and regularly backed up front-line staff.
Tracked receipts, employee hours, and inventory movements.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Manager's Assistant

Harbor Freight Tools

12.2015 - 12.2017

Oversee all employees in store. Address customer concerns. Train new hires to the standards and procedures of the company. Get employees to do the best they can.
Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Generated repeat business through exceptional customer service.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Office Manager

Mighty Byte Computer Systems

02.2011 - 03.2015

Monitor and supervise timely arrival of employees. I also opened and closed the store, counted all cash drawers, and made money deposits. I established tasks for the day for the employees.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Managed senior-level personnel working in marketing and sales capacities.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Summary

Overview

Work History

Baker

Accounting Clerk

Shift Manager

Manager's Assistant

Office Manager

Education

Associate of Arts - Hospitality Management

Diploma -

Skills

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Interests

Timeline

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