Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Robin Flowers

Kennett,MO

Summary

Experienced with highlighting casino services and promoting customer loyalty by providing top-notch service in all areas. Handles money and updates guest accounts with speed and accuracy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. I am motivated towards those I meet and show my skills and knowledge in not only my actions but the reactions of those around me.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Slot Attendant

Capri Hotels
Caruthersville, MO
04.2019 - 05.2019
  • Greeted customers and provided them with information about the gaming machines.
  • Verified the age of customers to ensure they were old enough to play slot machines.
  • Assisted customers in understanding how to use different types of gaming machines.
  • Monitored customer behavior and notified security personnel if needed.
  • Performed routine maintenance on gaming machines, such as cleaning and changing batteries.
  • Collected money from players and paid out winnings when necessary.
  • Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
  • Provided assistance to technicians during repairs or maintenance activities.
  • Checked the validity of jackpots won by players and distributed prizes accordingly.
  • Maintained a professional attitude with guests while providing excellent customer service.
  • Cleaned up spills around slots area in order to maintain a safe environment for patrons.
  • Updated computerized database with player information such as name, address and contact details.
  • Adhered strictly to company policies regarding confidentiality of patron data.
  • Stocked supplies such as tokens, coins, paper rolls, ensuring adequate inventory levels at all times.
  • Participated in team meetings with other attendants discussing ways to improve customer service standards.
  • Enhanced customer loyalty by learning names and preferences.
  • Completed speedy and accurate repairs to maintain machines.
  • Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
  • Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
  • Cleared coin jams and performed minor slot machine repairs.
  • Checked identifications to verify patrons' ages.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Responded promptly to jackpot alarm bells.

Radiology Assistant

U Of L Hospital
Louisville, KY
04.2018 - 09.2018
  • Assisted radiologists in performing diagnostic imaging procedures, such as x-rays and CT scans.
  • Greeted patients, verified personal information, and answered questions about procedures.
  • Ensured that all safety regulations were followed while working with radiation producing equipment.
  • Managed inventory of supplies necessary for radiology procedures.
  • Transported patients from one department or facility to another as needed.
  • Educated patients regarding preparation for radiology exams and post-procedure care instructions.
  • Cleaned rooms between patient visits according to infection control guidelines.
  • Processed requests from outside providers for copies of radiological images or reports.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Completed general administrative tasks to support radiology department.
  • Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Offered assistance in dressing or changing seriously ill, injured and disabled patients.
  • Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
  • Greeted patients with warm smile and promoted individual comfort throughout procedures and scans while being as discrete as possible.
  • Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.

General Laborer

Tyson Foods
Newbern, TN
04.2017 - 07.2017
  • Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
  • Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
  • Ensured that all safety regulations were followed while working onsite.
  • Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
  • Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
  • Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
  • Followed all safety procedures when handling sharp knives and other cutting tools.
  • Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
  • Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
  • Provided assistance in training new employees in proper use of meat cutting tools.
  • Processed beef, pork and bison for freezer storage.
  • Cut meat efficiently by breaking product down into sub-primal and retail cuts.
  • Complied with federal, state and local sanitation regulations and department procedures.
  • Followed emergency procedures in event of workplace accidents.
  • Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
  • Enforced approved safety codes and cultivated orderly and systematic environment.

Crew Member

McDonald's
Hayti, MO
10.2016 - 12.2016
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Resolved customer complaints in a professional manner.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Packed fast food products in approved containers, cups and bags.
  • Drove team success by quickly completing assigned tasks.

Skills

  • Serving customer needs
  • Data Entry
  • Basic Computer Literacy
  • Providing change
  • Decision-making capabilities
  • Conflict resolution techniques
  • Strong Communication Skills
  • Cash handling proficiency
  • Casino policy understanding
  • Team player attitude
  • Performing diagnostics
  • Patience and Empathy
  • Quick Learner
  • Reliability and punctuality
  • Relationship Building
  • Effective Communication
  • Customer Relationship Management
  • Task Prioritization
  • Decision-Making
  • Accurate Cash Handling
  • Cash Handling
  • Attention to Detail
  • Excellent Communication
  • Analytical Thinking

Certification

  • Diploma in Health and Social Care.

References

References available upon request.

Timeline

Slot Attendant

Capri Hotels
04.2019 - 05.2019

Radiology Assistant

U Of L Hospital
04.2018 - 09.2018

General Laborer

Tyson Foods
04.2017 - 07.2017

Crew Member

McDonald's
10.2016 - 12.2016
  • Diploma in Health and Social Care.

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Robin Flowers