Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ROBIN F. NORNHOLM

Crosby,TX

Summary

Dynamic Child Nutrition Specialist with a proven track record at Sheldon ISD, excelling in customer service and effective communication. Successfully promoted healthy eating habits and maintained high standards of food safety and sanitation. Adept at problem-solving and multitasking, ensuring exceptional service and satisfaction in diverse environments.

Looking to change careers, work from home, and learn more about the insurance business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Child Nutrition Specialist

Sheldon ISD
Houston, TX
10.2014 - 10.2024
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided guidance on special diets required due to medical or religious reasons.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Participated in professional development activities related to child nutrition topics.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Oversaw food and supplies inventory with effective management of stock and usage.
  • Collaborated with school administrators to develop innovative ways to promote healthy eating habits among students.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Freight Manager

Dollar Tree Stores
Houston, Texas
09.2011 - 07.2013
  • Implemented and planned warehouse safety and security programs and activities.
  • Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
  • Optimized inventory management for store
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Resolved customer service issues related to deliveries, invoices or product quality concerns.
  • Consistently met company and department objectives within budget and time constraints.
  • Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.

Store Manager

Blockbuster Video, Inc.
Channelview, Texas
09.1997 - 12.2010
  • Manage overall store performance for large video store, including leadership of eight full- and part-time employees
  • Conduct interviews, hire, process, and train new associates.
  • Oversee labor hour budget for 4-week and 3-month periods according to company guidelines
  • Develop weekly work schedule for store associates
  • Managed inventory for video/DVD products and food supplies to maintain operational efficiency.
  • Ensured store appearance met company guidelines through regular maintenance and cleaning.
  • Executed store cleaning and maintenance tasks to uphold hygiene and presentation standards.
  • Formulating and administering budget following company protocols.
  • Executed quarterly inventory organization and performance for store operations.
  • Processed incoming products on a weekly basis to maintain stock levels.
  • Participated in weekly district meetings and conference calls to discuss updates.
  • Generated daily, weekly, and monthly sales reports to track performance.
  • Maintained weekly work hours averaging 45-50 hours

Education

Bachelor of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
05-2019

Skills

  • Customer service
  • Customer relationship management
  • Effective communication
  • Time management
  • HIPAA compliance
  • Professional demeanor
  • Regulatory requirements
  • Multitasking
  • Problem-solving
  • Excellent communication

Certification

  • Department of Insurance Texas
  • General Lines Agent-Life, Accident, Health & HMO
  • License No: 3271644 Issue Date: 12/12/24 Expiration Date: 03/31/26 NPN: 21412658

References

References available upon request.

Timeline

Child Nutrition Specialist

Sheldon ISD
10.2014 - 10.2024

Freight Manager

Dollar Tree Stores
09.2011 - 07.2013

Store Manager

Blockbuster Video, Inc.
09.1997 - 12.2010

Bachelor of Science - Healthcare Administration

University of Phoenix

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ROBIN F. NORNHOLM