Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Robin Forget

Peru

Summary

Dynamic Accounts Receivable Clerk with proven expertise at MEDISCA in optimizing collections processes and enhancing customer satisfaction. Skilled in payment processing and account reconciliation, I effectively negotiated payment plans and resolved billing discrepancies, contributing to a significant reduction in overdue accounts while fostering strong client relationships.

Overview

33
33
years of professional experience

Work History

Accounts Receivable Clerk

MEDISCA
Plattsburgh
10.2018 - Current
  • Analyzed customer data to pinpoint areas for efficiency enhancement in collections process.
  • Reviewed all incoming payments for accuracy before posting them into the general ledger system.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Examined customer payment history and coordinated collections arrangements.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Processed posting and reconciling payments and addressed aged receivables.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Negotiated payment plans with delinquent accounts.
  • Reached out to vendors and customers to resolve account problems.
  • Processed monthly payments and researched payment discrepancies.
  • Cleared account balances by examining customer payments and payment history and coordinating contact with collections.
  • Worked closely with internal teams to resolve customer billing and payment issues.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Applied cash receipts and performed daily bank deposits.
  • Conducted credit checks on potential clients to assess creditworthiness.
  • Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
  • Processed new customer forms to set up accounts in system.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Identified and capitalized on opportunities to optimize collections operations.
  • Assisted in formulating strategies that increased overall efficiency of collections process.
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.

Billing Assistant

Champlain Valley Vascular
Plattsburgh
11.2009 - 07.2018
  • Managed customer accounts and updated records as needed.
  • Maintained accurate records of all transactions processed within the billing system.
  • Generated customer statements on a regular basis.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Processed and submitted invoices for payment in a timely manner.
  • Entered new customer information into the system, including credit limits and payment terms.
  • Reconciled accounts to ensure accuracy of billing information.
  • Followed up on unpaid invoices to ensure timely collection of payments due.
  • Reached out to customers and paying entities to seek current and late payments.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Submitted claims to insurance companies.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Collected, posted and managed patient account payments.

Billing Assistant

Urology Associates of NENY
Plattsburgh
01.1992 - 09.2009
  • Managed customer accounts and updated records as needed.
  • Maintained accurate records of all transactions processed within the billing system.
  • Researched discrepancies between customer invoices and payments received.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Reconciled accounts to ensure accuracy of billing information.
  • Followed up on unpaid invoices to ensure timely collection of payments due.
  • Reached out to customers and paying entities to seek current and late payments.
  • Organized, opened and filed incoming mail.
  • Maintained historical records by microfilming and filing documents.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Submitted claims to insurance companies.
  • Performed insurance verification, pre-certification and pre-authorization.

Education

2 Year Degree Secretarial -

Our Lady Of Victory Secretarial School
Plattsburgh, NY
06-1992

Skills

  • Accounts receivable
  • Payment processing
  • Invoice management
  • Collections negotiation
  • Account reconciliation
  • Financial reporting
  • Customer relationship management
  • Credit assessment
  • Effective communication
  • Problem solving
  • Team collaboration
  • Account monitoring
  • Statement review
  • General ledger maintenance
  • Microsoft Excel
  • Data entry and management
  • Attention to detail
  • Client communication
  • Spreadsheets and journal entries
  • Transaction recording
  • Payment negotiations
  • Collections
  • Debt collection
  • Payment posting
  • Bank deposits
  • Credit limit evaluation
  • Accurate payment posting
  • Customer service support
  • Claims processing
  • General ledger

References

References available upon request.

Timeline

Accounts Receivable Clerk

MEDISCA
10.2018 - Current

Billing Assistant

Champlain Valley Vascular
11.2009 - 07.2018

Billing Assistant

Urology Associates of NENY
01.1992 - 09.2009

2 Year Degree Secretarial -

Our Lady Of Victory Secretarial School

Similar Profiles

CREATE PROFILE
Robin Forget