Robin Foster
Cumberland,MD
Summary
A practiced customer service professional with call-center expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. A hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Breezeline (Formerly Atlantic Broadband)
Cumberland, MD
12.2018 - 05.2024
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell additional services when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Retail Sales Associate Cashier
Dollar Tree
Cumberland, MD
05.2013 - 12.2018
- Greeted customers and provided excellent customer service.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Helped other team members as needed during peak business times.
- Resolved customer complaints or referred them to management for resolution.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Participated in periodic inventory counts as assigned by management.
- Inspected products for damages, shortages, and discrepancies.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Followed all safety regulations when handling heavy materials.
Education
Phlebotomy/EKG Certification - Phlebotomy
Allegany College of Maryland
Cumberland, MD05-2018
Skills
- Data Entry
- Payment Processing
- Email correspondence
- Appointment Scheduling
- Customer Service
- Problem Resolution
- Inbound Customer Service
- Call Documentation
- Cash Handling
- Drawer balancing
- Cash Register Operation
Timeline
Customer Care Representative
Breezeline (Formerly Atlantic Broadband)
12.2018 - 05.2024
Retail Sales Associate Cashier
Dollar Tree
05.2013 - 12.2018
Phlebotomy/EKG Certification - Phlebotomy
Allegany College of Maryland
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