Hi, I’m
Robin Foster
Clarkston,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
years of professional experience
Work History
ConcentrixAtlanta, GA
Customer Support Specialist
11.2023 - Current
Job overview
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Resolved issues and maintained customer service standards.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Owned And Operated A Trucking Company
Fleet Owner
05.2014 - 02.2020
Job overview
- Managed day-to-day business operations. 10 Trucks daily running.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored priorities and liaised between the maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
Education
Gupton Jones College of Funeral ServiceDecatur, GA
Associate of Applied Science from Mortuary Science And Embalming
01.2024 - Current
University Overview
- Continuing education in Mortuary Science
St. Xavier UniversityChicago, IL
No Degree from Political Science
Skills
- Customer Service
- Shipment Receiving
- Regulatory Compliance
- Flexible Schedule
- Problem-Solving
- Creativity and Innovation
- Work Prioritization
- Attention to Detail
- Continuing Education
- Time Management
- Relationship Building
- PC Proficiency
Affiliations
- Proud Member of National Funeral Directors Association (NFDA)
Timeline
Gupton Jones College of Funeral Service
Associate of Applied Science from Mortuary Science And Embalming
01.2024 - Current
Customer Support Specialist
Concentrix
11.2023 - Current
Fleet Owner
Owned And Operated A Trucking Company
05.2014 - 02.2020
St. Xavier University
No Degree from Political Science
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