Robin Foy
Gas City,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist/EDI Champion
BRC Rubber & Plastics Inc
03.2017 - Current
- Responsible for Data Entry and Customer database maintenance including running EDI Log and Load reports, often times fixing errors and ensuring there are no gaps in the logs
- Create Cost Break-Downs from Quotes, for customers and management
- Create RFQ's for Sales and New Business development
- Attend Kickoff meetings to discuss potential issues and timing for new parts
- Work closely with sales, plant managers and schedulers, engineering and customers to make sure there is no miscommunication.
Customer Service Specialist
Precision Products Group Inc
09.2012 - 03.2017
- ISR for Paramount Tube, Phenix Tube, Euclid Spiral and Euclid Medical customer Accounts
- Took on responsibility of learning original Phenix Tube and Euclid Spiral Data Management Systems to fluidly transfer data to M2M
- Responsible for assessing and executing a system to allow ISR to work remotely from facilities
- Trained new ISR's in M2M system, as well as ISR duties and processes
- Was a key employee in transitioning 2 new facilities into PPG
- Participated in various call programs, including Lost Business and Forecasting
- Responsible for retrieving website leads and following up with customers or assigning them to other ISRs
- Responsible for Maintaining M2M and Salesforce databases with most current information
- Currently manages top accounts in monthly sales of $150M+
- Updates pricelists.
Education
1 Year of College Graphic Design -
University of Saint Francis
Ft George Meade Maryland -
Defense Information School
1 Year of College Graphic Design -
Ball State University
2 Years of College Commercial Art -
Vincennes University
Skills
- Relationship building
- Problem-Solving
- Clear communication
- High emotional intelligence
Timeline
Customer Service Specialist/EDI Champion
BRC Rubber & Plastics Inc
03.2017 - Current
Customer Service Specialist
Precision Products Group Inc
09.2012 - 03.2017
1 Year of College Graphic Design -
University of Saint Francis
Ft George Meade Maryland -
Defense Information School
1 Year of College Graphic Design -
Ball State University
2 Years of College Commercial Art -
Vincennes University
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