Summary
Work History
Education
Skills
Timeline
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Robin Frazier

Frankfort,KY

Summary

Dynamic professional with a proven track record at Sodexo, enhancing operational efficiency and fostering employee relations. Excelled in HR and administrative roles, streamlining processes and improving patient and employee satisfaction. Skilled in Microsoft Office and effective communication, demonstrated through successful team leadership and innovative problem-solving. Achieved notable improvements in production and retention rates.

Work History

HR Assistant

Sodexo
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Patient Ambassador

Sodexo
  • Contributed to increased patient retention rates by cultivating positive connections between healthcare providers and individuals receiving care.
  • Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
  • Promoted a welcoming environment by maintaining a clean, organized waiting area and ensuring patients'' comfort throughout their visit.
  • Conducted regular follow-up calls post-discharge to ensure patients remained satisfied with their experience and were on track for optimal recovery outcomes.
  • Boosted efficiency in appointment scheduling by effectively managing calendars for multiple physicians or service lines within the hospital system.
  • Managed patient complaints or concerns in a timely manner, working alongside healthcare providers to address issues and implement necessary changes.
  • Proactively identified potential issues affecting patient satisfaction by conducting regular rounds on assigned units or areas within the facility.
  • Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
  • Provided excellent customer service to patients and medical staff.

Tray Line Supervisor

Sodexo
  • Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
  • Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
  • Reduced employee turnover and increased morale through effective communication, motivation, and team-building initiatives.
  • Maintained employee schedules to cover weekday, evening and weekend shifts.
  • Served as a liaison between management and frontline staff fostering open lines of communication ensuring timely resolution of issuesconcerns.
  • Improved product quality by closely monitoring production processes, identifying areas for improvement, and implementing corrective actions.
  • Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
  • Collaborated with cross-functional teams to identify process improvements and implement changes that enhance operational efficiency.
  • Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
  • Followed and improved operating procedures and best practices for line production.
  • Mitigated production bottlenecks by identifying root causes of delays or inefficiencies and implementing appropriate solutions quickly.
  • Resolved issues quickly to maintain productivity goals.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Ambassador Trainer

Sodexo
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Education

Associate Degree - Coding

ATA College
Louisville, KY
06.2008

Skills

  • Office administration
  • Employee relations
  • Maintaining files
  • Team player
  • Human resources administration
  • HR policies
  • Administrative skills
  • Human resources support
  • Administrative support
  • Payroll administration
  • Scheduling
  • Computer literacy
  • New hire orientation
  • Employee onboarding
  • Mail handling
  • Administrative assistance
  • Post-hire check-ins
  • Microsoft office
  • Data entry
  • Resume screening
  • New employee orientation
  • Management scheduling and time records

Timeline

HR Assistant

Sodexo

Patient Ambassador

Sodexo

Tray Line Supervisor

Sodexo

Ambassador Trainer

Sodexo

Associate Degree - Coding

ATA College

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Robin Frazier